Urgent: XDs recall...

[Shoot_First]

well, I won't be happy with anything less than the return of a 100% pistol, lifetime guarantee, free night sights, free trigger job, 3 free magazines, a Springfield cap and a new set of tires for my truck

I can't believe all the whining.

So you are happy with 14 day, 30 days, 10 weeks, or whenever to get your defective pistol back? Is that what you expected when you bought it? Do you work for SA? I suppose I could pursue the unreasonable things you seek surely in jest, but an offer of a free magazine like Ruger did for their LCP recall seems to be one of reasonable good faith in standing behind a product.

[LTUME1978]

Whining??? Lets see, you buy two new cars and you have not even had a chance to drive one of them. The dealership calls you and tells you that they recommend that you bring them in for a recall (voluntary, not mandatory) even though your cars seem to be ok and don't exhibit any problems they describe. They tell you that you will have them back in 30 days :-(. Now, you have to drive 1.5 hours to take the cars in to the dealer and take a day of vacation to do that (put a price on that). A week after they get to the dealer, the dealer tells you that it will now be 10-12 weeks before you get your cars back and that they are just now figuring out how to fix your cars so you realize that it may be longer than 12 weeks and the fix may not be the final fix. You ask to get your car back from the dealer until they get things figured out and can turn it around quickly and they tell you no, you can't have your property back (remember the voluntary part?). In Texas, you start lemon law proceedings and get your money back on your car. In the case of our pistols, we have our money tied up for a long time with nothing to shoot and a less than warm feeling that they have a final solution to the problem, and we have no recourse to drive a quick solution to the problem.

Since you think it is whining, please let me hold on to two of your newest pistols until I get mine back and we will see how that goes for you.

[mr surveyor]

Whining??? Lets see, you buy two new cars and you have not even had a chance to drive one of them. The dealership calls you and tells you that they recommend that you bring them in for a recall (voluntary, not mandatory) even though your cars seem to be ok and don't exhibit any problems they describe. They tell you that you will have them back in 30 days :-(. Now, you have to drive 1.5 hours to take the cars in to the dealer and take a day of vacation to do that (put a price on that). A week after they get to the dealer, the dealer tells you that it will now be 10-12 weeks before you get your cars back and that they are just now figuring out how to fix your cars so you realize that it may be longer than 12 weeks and the fix may not be the final fix. You ask to get your car back from the dealer until they get things figured out and can turn it around quickly and they tell you no, you can't have your property back (remember the voluntary part?). In Texas, you start lemon law proceedings and get your money back on your car. In the case of our pistols, we have our money tied up for a long time with nothing to shoot and a less than warm feeling that they have a final solution to the problem, and we have no recourse to drive a quick solution to the problem.

Since you think it is whining, please let me hold on to two of your newest pistols until I get mine back and we will see how that goes for you.

In case you're wondering, and I'm sure it doesn't make any difference, My 2 week old XDs was shipped to Springfield on Aug 29, the morning after the recall was announced. So, yes, I DO have skin in the game. A potential safety issue was brought to light, Springfield put some thought into the issue, and decided to spend several million dollars on parts upgrades for 250,000+ pistols in a voluntary recall. For what it's worth, I only put a couple hundred rounds through my XDs before the recall ..... and, funny thing, it never slam fired, nor did it go full auto, nor did it magically sneak out of my house and shoot anyone while I wasn't looking.

I can understand those that bought the XDs as their first handgun being upset over the issue .... I've had a few guns myself that went back to the mothership in my lifetime. But, when the manufacturer is paying shipping, both ways, and doing a safety upgrade for the benefit of the user and the public in general, why do some feel like Springfield owes them some kind of extra goodie bag.

As for me, and any prior/current relationship with Springfield ..... I've only owned one other firearm (still have it) with the Springfield label on it - an 1872 Rolling Block rifle, in .50-70 Government (actually manufactured by Remington). So, no, I don't "work" for Springfield.

JD

[Excaliber]

Keep in mind that the "voluntary" part of the recall is on SA's part. It simply means they're doing it on their own and weren't forced to do so by a government agency.

Mine is one of the 50,000 they've got, and with the way the return dates keep changing, I have very little to no confidence in the latest 10 - 12 week estimate after the series of prior estimates that were presented, especially since they haven't even got a confirmed fix yet.

I hope it doesn't end up like the 9mm Caracel, which turned out not to be fixable at all

I'm not really wound up about it because I'm not short of carry guns, but I'm not real happy either. A free magazine when the gun comes back would be the least they could do to make it right.

[ATDM]

!

SA has just updated their FAQ page with a completely new set of statements:


http://www.springfieldrecall.com/Recall%20FAQ.asp" onclick="window.open(this.href);return false;

.

[LTUME1978]

Just got off the phone with SA, second level up on the recall. I will say that the people at all three levels that I have talked with have been very polite and did return my phone calls (big plus in their favor).

I did learn from them what caused this recall. It was around one pistol (and it was not the you tube video that was linked in on this post where the woman was getting doubles). The person that had this pistol went to the range to shoot it. When he inserted a loaded magazine in the pistol and closed the slide, the pistol went off and fired several rounds without pulling the trigger. He was not able to duplicate this event after it happened the first time. He talked with the folks at SA and they asked that he send it in. They found a small metal particle in the pistol but don't know where it came from or how it got there/in there (was not part of the pistol). They were not able to duplicate the event but saw how it could happen and that made them realize that they needed to make a change in the design. They have been working on a redesign since that time and still don't have it finished/fully tested (hope either later today or early next week on that). They have been training people on how to implement the fix so that once the design is complete and the parts are ready, they can get to work. SA would not give a date on the return of the pistols but it is probably out at the 10-12 weeks, maybe longer as they are still finalizing the fix. I did suggest throwing in an extra magazine when the pistol is returned to take the sting out of this mess (and mentioned that Ruger did that on their recall). Don't know if they will do that. I also asked again about getting my pistols back until the dust settles. Got a no on that because of the lawyers and liability. And no, we can't get our money back either.

They also mentioned that they will update the FAQ section of the web site every Friday going forward.

Looks like we are in for a long wait. If you have not sent your pistol in, you may want to think about what you will do.

[ATDM]

Regardless of the disappointing content of the SA update, I am still really glad they opened up the lines of communication! Had they started that in the very beginning, they would have had a lot fewer disappointed customers.

Still, compared to no information at all, this is a positive development.

[sookandy]

Has anyone else gotten any emails or communication from SA that they have the pistol you sent in? I haven't gotten anything. All I know is my FedEx tracking number showed it got there at the beginning of the month. It is what it is for the recall but just curious about the communication.

[ATDM]

Has anyone else gotten any emails or communication from SA that they have the pistol you sent in? I haven't gotten anything. All I know is my FedEx tracking number showed it got there at the beginning of the month. It is what it is for the recall but just curious about the communication.

Type in your SN on their recall page, and it will show you the status.

http://www.springfieldrecall.com/ReCall.asp" onclick="window.open(this.href);return false;

Not much excitement there.

[sookandy]

Has anyone else gotten any emails or communication from SA that they have the pistol you sent in? I haven't gotten anything. All I know is my FedEx tracking number showed it got there at the beginning of the month. It is what it is for the recall but just curious about the communication.

Type in your SN on their recall page, and it will show you the status.

http://www.springfieldrecall.com/ReCall.asp" onclick="window.open(this.href);return false;

Not much excitement there.

Thank ya sir.

[Excaliber]

Regardless of the disappointing content of the SA update, I am still really glad they opened up the lines of communication! Had they started that in the very beginning, they would have had a lot fewer disappointed customers.

Still, compared to no information at all, this is a positive development.

It looks to me like they're still not being completely transparent.

Their description of the problem alleged it only involved one gun with a piece of foreign material inside. If the foreign material was the problem, the fix would have been to remove it and send it back to the owner.

We've all seen multiple reports and videos, including a slam fire report on this forum, and what we've happened to come across is very likely only a small sample of the actual total number of incidents.

The problem appears to be much bigger than what they've acknowledged so far, and it's clearly not a simple one if it's taking this long to develop a fix. We can only hope that the design issue isn't so fundamental that it can't be fixed with modified parts.

The primary goal of their recall effort appears to have been to get as many guns as possible out of customers' hands as quickly as possible to reduce liability exposure, and then figure out what to do with them later.

I suspect it may be quite a while before we start seeing them come back - if they come back at all.

[Teamless]

- if they come back at all.

I wonder how they would compensate us if they were unable to send them back...
MSRP?
What about those people who paid higher than retail from private sellers or at Gun Shows, etc, when they were a hot commodity?

[Shoot_First]

Today I sent a letter to Tom Reese, President of Springfield Armory, suggesting they provide a free magazine to be included with the return of the repaired pistol. I also recommended a "letter from Tom" to all of us providing the complete story on this recall. I told Tom that they need to get ahead of speculation that the pistol is not repairable.

Teamless brings up good points about the basis for compensation Some may have been bought FTF without any paperwork. What about extra magazines and holster(s) purchased for the XDs?

[OrangeAnimal]

I can speak about returning one you bought without a receipt in a FTF transaction. I have sent one firearm back to SA twice. They provided me with label to ship and did all work for free. I bought the gun from a member here in a FTF transaction. I had no original receipt of purchase or anything. They handled all of it without question. They were friendly on the phone and tried to fix the issue but were ultimately unable. Luckily in my case the issue was not impeding the operation of the gun just the finish. They tried and ultimately recommended a different coating for the gun which I declined to pay for (their rates are high). They went ahead and recoated in the original coating and sent it back to me.

I must say as a XDS owner I bought mine one day after the recall started. The salesman did not mention this. I figured no problem SA is a stand up company and I was sure they will fix it.

Now I am sitting here hoping they are actually able to fix it. Until that happens I am carrying my P238. I also have other firearms but that does not put me at anymore ease over the situation than anyone who only had this one and nothing else.

I also take up issue with starting the recall with out knowing how to fix it. That really seems like some seriously poor planning. I only have one box of ammo thru mine without any issues thus far. I may just wait till we all know exactly what the fix is before shipping it off.

[Excaliber]

Unfortunately, Springfield's management of this issue appears to be taken straight out of the Carnival Cruise Lines textbook for how not to manage a crisis, which puts the entire reputation of their company at risk.

Folks understand that an issue requiring a recall can happen, but they aren't real forgiving about being told they'll get their guns back in 30 days when it turns out the company didn't even have a fix identified when they said that.

They appear to be getting closer to being honest about the real deal after the blowback they've gotten for their initial approach, but they're not there yet. I see 10-12 weeks as a very soft commitment and quite likely just another delay of the day of reckoning.

It will be interesting to see the next update on Friday.