I agree.TxCommish wrote:I know it's shocking, but, as of right now, I have not heard a squeak from Hilton Austin or Corporate Hilton concerning my phone calls or email. Frankly, I doubt if I will get a response.
Getting a large corporation to change this kind of policy is like turning around an oil tanker. Most companies answer nearly all customer complaints. They probably are stonewalling on this issue.
The only reversal that I can recall hearing of was Taco Cabana. In their case, the consensus is that the volume of bad-mouthing on the web got to them.
- Jim