DPS Processing Times

[JDKRIEK]

4/22 PACKET AT DPS
5/15 PIN, PACKET MAILED TO APPLICANT
5/22 EMAILED DPS
6/10 EMAILED REPRESENTATIVE
6/11 PROCESSING APPLICATION
7/03 APPLICATION COMPLETED - LICENSE ISSUED OR CERTIFICATE ACTIVE
7/10 PLASTIC IN HAND! 80 DAYS

NEW OR RENEWAL: NEW
NAME: JDKRIEK
DATE A COMPLETE APPLICATION RECEIVED BY DPS: 4/22/08
DATE LICENSE WAS RECEIVED: 7/10/08
TOTAL NUMBER OF DAYS IN PROCESSING: 80
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY: NO
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN: NO
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN:

... In speaking with the Texas Department of Public Safety (DPS), I am told that the CHL Bureau is about 15-30 days behind in processing original CHL applications and 10-15 days behind in processing CHL renewal applications. The standard 60-day processing time for both original and renewal CHL applications is now currently running at about 90-day processing time. This backlog is due to a 40% increase in applications since late 2007. To help remedy this backlog, the CHL Bureau has hired temporary employees and is working employees on overtime schedules ...

Thank you,

Libby Goss
District Aide to Representative Brian McCall
2301 W. Plano Parkway, Suite 108
Plano, TX 75075
(972)881-0890

WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER: YES

[kd5zex]

NEW OR RENEWAL: NEW
NAME: kd5zex
DATE A COMPLETE APPLICATION RECEIVED BY DPS: 3/11/2008
DATE LICENSE WAS RECEIVED: 7/18/2008
TOTAL NUMBER OF DAYS IN PROCESSING: 129
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY: No
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN: No
YOUR CHL NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
YOUR TEXAS DRIVERS LICENSE NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN: 40% increase in applications
WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER: Yes

[texasmr2]

New or Renewal: New
Name: texasmr2
CHL class taken: 02-'07
Date completed application sent to DPS: 06-06-'08
Date application recieved by DPS: 06-09-'08
Date money order cashed by DPS: 06-16-'08
Date requested PIN number via email: 07-14-'08
Date PIN number recieved from DPS via email: 07-18-'08
Date recieved PIN number in the mail: 07-27-'08
Current status: Processing application 07-27-'08

[cowtown]

NEW OR RENEWAL: New
NAME: Cowtown
DATE A COMPLETE APPLICATION RECEIVED BY DPS: 4/21/08
DATE LICENSE WAS RECEIVED: 7/19/08
TOTAL NUMBER OF DAYS IN PROCESSING: 88
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY: No
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN: No
YOUR CHL NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
YOUR TEXAS DRIVERS LICENSE NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN: No, but State Rep assisted
WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER: Yes

[clamenza]

has any one waited over 130 days for a renewal? i had to "re do" my finger print card. returned it pronto. every time i email the state they say "in process". just about lost faith in the process.http://www.texasshooting.com/TexasCHL_F ... =7&t=14391#

[bryang]

NEW
NAME: bryang
DATE A COMPLETE APPLICATION RECEIVED BY DPS:4/16/2008
DATE LICENSE WAS RECEIVED: 7/25/2008
TOTAL NUMBER OF DAYS IN PROCESSING: 88
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY: NO
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN: NO
YOUR CHL NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
YOUR TEXAS DRIVERS LICENSE NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN: The usual 40% increase in applications.
WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER: YES, let me know if you need anythig else.

[DaveT]

My CHL is not due for renewal until April of next year. With everything I have been reading about delays, I sent DPS a very friendly e-mail asking when I should start the processing times because I know they have been swamped.

It took 3 weeks to get a reply from the e-mail.

In one sentence, the reply read: "Allow 180 days for processing."

[03Lightningrocks]

My CHL is not due for renewal until April of next year. With everything I have been reading about delays, I sent DPS a very friendly e-mail asking when I should start the processing times because I know they have been swamped.

It took 3 weeks to get a reply from the e-mail.

In one sentence, the reply read: "Allow 180 days for processing."

That is seriously wrong in so many ways. It doesn't matter how busy they are. Six months to process a CHL application is unacceptable.

[dedicatedsoldier]

NEW
NAME: dedicatedsoldier
DATE A COMPLETE APPLICATION RECEIVED BY DPS:4/22/2008
DATE LICENSE WAS RECEIVED: 7/29/2008
TOTAL NUMBER OF DAYS IN PROCESSING: 98
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY: NO
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN: NO
YOUR CHL NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
YOUR TEXAS DRIVERS LICENSE NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN: The usual 40% increase in applications.
WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER: YES, let me know if you need anythig else.

[Rokyudai]

NEW OR RENEWAL: NEW Mailed out 7/4/08
NAME: Rokyudai (wife)
DATE A COMPLETE APPLICATION RECEIVED BY DPS: As of 7/29/08, it is not even showing as received by DPS
DATE LICENSE WAS RECEIVED:
TOTAL NUMBER OF DAYS IN PROCESSING:
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY:Not Yet
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN:Not that we are aware of
YOUR CHL NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
YOUR TEXAS DRIVERS LICENSE NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN:Today they were not able to find it by SS# or DL# , they said "the system has not been updated yet.
WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER:Sure, just PM Rokyudai

[baseballguy2001]

NEW OR RENEWAL: New
NAME: baseballguy2001
DATE A COMPLETE APPLICATION RECEIVED BY DPS: 4/22/08
DATE LICENSE WAS RECEIVED: 7/30/08
TOTAL NUMBER OF DAYS IN PROCESSING: 99
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY: No
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN: No
YOUR CHL NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
YOUR TEXAS DRIVERS LICENSE NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN: No, and did not call state rep, or any state official. Did not check DPS site either.
WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER: Yes

[agbullet2k1]

NEW OR RENEWAL: New
NAME:AgBullet2k1
DATE A COMPLETE APPLICATION RECEIVED BY DPS: 4/23/2008
DATE LICENSE WAS RECEIVED:
TOTAL NUMBER OF DAYS IN PROCESSING: 101
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY: No letter, but did receive a couple calls after representative's and governor's offices intervened
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN: No
YOUR CHL NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
YOUR TEXAS DRIVERS LICENSE NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN: Surge in apps, FBI taking too long
WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER: You betcha

[kman458]

Ok I finally got mine so I can now post the time line in here.

NEW OR RENEWAL:New
NAME:Kman458
DATE A COMPLETE APPLICATION RECEIVED BY DPS: 04/03/2008
DATE LICENSE WAS RECEIVED:07/31/2008
TOTAL NUMBER OF DAYS IN PROCESSING:119
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY:No
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN:No
YOUR CHL NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
YOUR TEXAS DRIVERS LICENSE NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN:Only that there had been a 50% increase in apps.
WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER:Yes as much as you would like.

[WDGF]

NEW OR RENEWAL: New
NAME: (WDGF)
DATE A COMPLETE APPLICATION RECEIVED BY DPS: 3/31/2008
DATE LICENSE WAS RECEIVED: 7/31/2008
TOTAL NUMBER OF DAYS IN PROCESSING: 120 (not including mailing time - 123 days from packet mailed to license received.)
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY: No
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN: Maybe - I was laid-off the day before I took the class on 3/29, but am still on severance, so I have no idea what, if any, effect this may have had on processing.
YOUR CHL NUMBER: -
YOUR TEXAS DRIVERS LICENSE NUMBER: -
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN: None
WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER: Yes

[Rokyudai]

NEW OR RENEWAL: NEW Mailed out 7/4/08
NAME: Rokyudai (wife)
DATE A COMPLETE APPLICATION RECEIVED BY DPS: No clue, but the Money order was cashed on 7/16/08.
DATE LICENSE WAS RECEIVED:
TOTAL NUMBER OF DAYS IN PROCESSING:
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY:Not Yet
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN:Not that we are aware of
YOUR CHL NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
YOUR TEXAS DRIVERS LICENSE NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN:Today they were not able to find it by SS# or DL# , they said "the system has not been updated yet.
WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER:Sure, just PM Rokyudai

ETA: After several calls to DPS and "we can't find it being received in the system", I tracked the money order down on moneygram's website and their automated service said it had been cashed by DPS on 7/16/08...India can find information faster on DPS than DPS can.... should we outsource this to India too?? (sarcasm)