It must be nice to get to talk to someone. I was told Terry was handling my app and was transfered to her voice mail. When I called back in an hour I was told by someone else that I need to allow 24-48 hours for her to return my calls. I thought on that for a while and called back to speak to a supervisor and was told nope not till I have waited at least 24 hours and that I was doing ok if I had only been waiting 16 weeks. When I said I did not want to wait 24 hours and wanted to be transfered to a supervisor I was hung up on. I wish I had gotten her name before I was cut off. Guess I will try again tomorrow to get some info and maby a supervisor as well.
I got some call center rep and she didn't know a dang thing so she finally transferred me to Simone. (Yes folks, she DOES exist).
She was really nice, but short...said that they had all the stuff back and that everything looked good...no red flags or fingerprint issues. They were waiting on the state investigation stuff to get back and would be sending off to 'imaging'. She finally broke down and said I should have plastic within 30 days.
Here is the response I had this morning. I am beginning to beleive the designee is setting on there part to long. If so Austin should be comming down on them. Not sure what part is complete or incomplete.
Part of your background check is complete. We do not have an estimate
for when your application will be finally approved.
SeanMTX wrote:That's what they said to me this morning PIMS.
I got some call center rep and she didn't know a dang thing so she finally transferred me to Simone. (Yes folks, she DOES exist).
She was really nice, but short...said that they had all the stuff back and that everything looked good...no red flags or fingerprint issues. They were waiting on the state investigation stuff to get back and would be sending off to 'imaging'. She finally broke down and said I should have plastic within 30 days.
BTW...today is my 100th day.
Sounds like you and I talked to the same people this morning. None of them could tell me anything and I called 4 times today to see if anyone knew anything. I asked for Heather every time but they would not transfer me to her. Finally the last one sent me to Simone and she was polite but brief. She said they were finishing up on mine and should be issuing my license by the end of the week. I was so excited to finally get to someone that would tell me something I forgot to ask what week she meant but at least I have spoken to someone that told me something.
Well it finally happened. My status has changed to: Application Completed - license issued or certificate active. Now I wait for deliver of my plastic. I'm so ready for my trip to Wally World aka WalMart.
I didn't think writting letters and sending emails to our government officals would make a difference but it did. I sent out 5 emails and look what happened.
Thank you to everyone on the board for the information and updates. God Bless you all and be safe.
Took class: 4/12/2008
Electronic Fingerprints taken: 4/15/2008
Mail application: 4/16/2008
DPS received: 4/19/2008 (they say it was 4/23)
Processing Application: 5/7/2008
Status unchanged as of 6/24/2008
7/15/08 - Application Completed - license issued or certificate active
7/25/08 - PLASTIC IN HAND