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Saying that the word "knife" in the Knife Rights logo "is not family friendly," M&M's rejected a Knife Rights order for promotional packages of M&M's candies with the Knife Rights logo on them. The candy was ordered for an upcoming promotion through M&Ms' customized Business to Business department.

The customer service representative, Christian, was very helpful and the order was placed. Then four business days later we received a call from Christian to let us know that they would not fill the order since "the word knife is not family friendly." That certainly came as news to us. Christian apologized for the delay getting back to us, we had called twice seeking confirmation the order would arrive in time, saying he had argued hard for us, but that his bosses wouldn't budge.

We asked for a confirmation in writing of what he had told us, but when that was not forthcoming, we sent an email to him confirming the conversation we had and asking the company to correct anything that wasn't factually correct. Shortly thereafter, Christian's supervisor, Kathy, called. We had a similar conversation with her, to no avail, and again asked that they confirm that they were rejecting the order for the reasons both Christian and she provided, that "knife" was not "family friendly." Instead we received a totally disingenuous email:

"Thank you for your email and allowing us to respond to your concern.

We would like to confirm that we have received and processed your request to cancel your order. We are sorry to hear that you are cancelling your order and hope to have an opportunity to make your next event more special with personalized MY M&M'S® Chocolate Candies".

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You can let them know how you feel about the word "knife" not being "family friendly" by contacting M&M's at: 1-908-852-1000 (only M-F 9:00-5:00) or via email using the form at: https://www.mms.com/us/contact" onclick="window.open(this.href);return false;

Or, at http://www.facebook.com/mms" onclick="window.open(this.href);return false;

jmra wrote:Sorry, nothing comes between me and peanut M&Ms.

Dave2 wrote:

jmra wrote:Sorry, nothing comes between me and peanut M&Ms.

Have you considered making them yourself?

mamabearCali wrote: that is stupid

However if I boycott every business that every says a stupid thing about anything then I am going to have a much shorter shopping list.

jmra wrote:

mamabearCali wrote: that is stupid

However if I boycott every business that every says a stupid thing about anything then I am going to have a much shorter shopping list.

There are some companies I ultimately do boycott but only after a lot of research and rarely because of something an organization I've never heard of posted on their website.