Hit my limit...

[Medic624]

So, while Christmas shopping today I hit the "Daily Limit" of my debit card. (I only use debit or cash I don't like credit cards...If I can't pay cash I save up or I don't need it) ha ha.

So, I call the bank and after ensuring I am who I say and explaining my situation... Me, "So when will this hold be taken off my account?" ...the bank, "Well, it's not really a hold on your account sir you just can't use your card or any ATM until we release your debit card tomorrow." ...Me, "well Tommy (his name) as you know it is 1am and there isn't a bank I can go to to remove my money so technically you have put a hold on my account because you feel I have spent too much of my money...isn't that really the case?" the bank, "Well, yes technically". Me, "Okay, so when will the bank release my money?" the bank, "I think around 8am"... me, "8am EST, PST or CST?" ...the bank, "Uh, well yeah EST....I think, well Uh um...well 8am where ever you are at." (I so wanted to say, Im in Prague Tommy, Im in Prague..how does it work on GMT) what I actually said, "So you dont really know... okay Tommy, is the hold still on my acct. now because the person I talked to before you informed me it would be off by 1am PST which would've been 11pm my time and it wasn't." ...the bank, "Uh, I don't know I have to look at your acct.." me, "yeah Tommy that would be helpful if you looked at my acct. while talking to me about my acct."

Now, in all fairness, I did know there was a daily and individual purchase limit on the acct. but I thought it was for card theft protection and figured maybe if I called and explained it wasn't stolen Im just a little spend happy for Christmas... But nope, apparently when the bank feels I have spent too much of my money, even with confirmation I am the one spending it, they feel the need to put me in time out for my own protection and benefit!

Too bad Wells Fargo isn't in charge of The Fed!

[E.Marquez]

I also use Debit cards only, and all have the same "protection" When I’m on a weekend trip, and fill the Truck ($180 in diesel) The Toy Hauler from another pump ($80 in Premium) and from a third pump filling the fuel jugs ($90 in premium) That always goes through, but when I get to the riding area, track what every, and go to fill up the truck.. the card is always locked.. and I have to call, takes about 5 min at most.

Have had it locked for the same kind of reasons when we take a car and bikes, or truck, car and bikes on a road trip,, almost always use the same card as we are filling up.
Alaska Federal Credit union, Pentagon Federal credit union are my primary daily use places and while they lock the account for my protection, never have I been locked out past a simple phone call, any time day or night, with instant unlocking of my account. Same think for exceeding daily limits on amount spent, done that a bunch when on a pre trip parts and supplies run. Tires, gas, oil, levers, diesel, food, drink, (teen boy) more food and drink.. Easily surpasses the pre set limit for daily spending on both my cards. 1 call, and it’s back on.

[Zylo_X]

Well try this one on for size... Several months ago, I made 2 maximum ATM withdrawals on 2 consecutive days in preparation for the Frisco Gun Show. On the way to Frisco from FW, I stopped at another ATM. When I tried to make the withdrawal, I got the 'security notice' to call BoA. In the car, on the cell, I jumped through the hoops and was told to wait 20 minutes to use the card, so I continued on the way to Frisco. I'm not that familiar with the area, so I guess I was in Frisco (or darn close) and saw another branch. As my driver side window wasn't working at the time, I swiped my card to access the doors to the walk-up ATM in the foyer. When I stuck my card in the ATM it ate it. On the phone with Customer supposed-Service, they could not explain why, but said that I could get the card back on Monday when the branch was open. I said I wasn't going to Frisco from FW to retrieve a card they should not have captured, and that if I was going to a branch for anything it would be to close my accounts. On Monday morning I went to my local branch and explained what happened to the rep, she said that the card was destroyed in the ATM and I could not have gotten it back anyway. She thought I wanted a replacement card, and seemed surprised when I told her that I was closing my accounts of over 20 years. Suffice to say, on Monday morning I became a satisfied customer at Chase.

[Teamless]

I have accounts with a couple banks, and 1 of them gives me up to $800 daily withdrawal or purchases (Chase)

[apostate]

"well Tommy (his name) as you know it is 1am and there isn't a bank I can go to to remove my money so technically you have put a hold on my account because you feel I have spent too much of my money...isn't that really the case?" the bank, "Well, yes technically". Me, "Okay, so when will the bank release my money?" the bank, "I think around 8am"... me, "8am EST, PST or CST?" ...the bank, "Uh, well yeah EST....I think, well Uh um...well 8am where ever you are at." (I so wanted to say, Im in Prague Tommy, Im in Prague..how does it work on GMT)

Are you sure it wasn't Peggy?
http://www.facebook.com/pages/Peggy-Fro ... 2452267689" onclick="window.open(this.href);return false;

[chasfm11]

We've had one, too. Our daughter recently went through surgery and ended up having to take some very expensive medicine. She went to a national chain pharmacy, where she had done consistent business over the past 6 months for fairly expensive medications with this very expensive purchase on her debit card. When she was denied, she called the bank who made her wait there for 15 minutes before she was allowed to have the transaction re-submitted for approval.

The worst part was that the "customer service" rep that our daughter talked to told her that if she tried the same transaction the following month, they'd deny that one, too.

May the bank is now staffed wit ex-TSA agents. This is certainly more security theater than solid loss prevention. I do understand the bank's concern about processing fraudulent transactions via a debit card but making a customer sit around a business for 15 minutes to re-do a transaction doesn't seem like a solution to anything. It turns out that she could have written a check and that would have gone through.

[i8godzilla]

I bet if you lost your card or it became compromised, folks would be mad at their bank if there were no limits on the card and the account was wiped clean. Most accounts have limits on daily transactions associated with debit cards. These limits are always disclosed when the account is established and any changes are included in the 'junk' than comes in the mail. If I want to exceed my limits at BofA, I can walk into any branch and use my debit card with ID at any teller and the walk out with my money. Most institutions will allow you to change the daily limits if you ask. Seems some are upset because the bank is living up to the agreements they and the customer have agreed upon.

[MasterOfNone]

What I get sick of hearing from the banks, especially on credit cards, is that all these measures are there to protect the consumers. Whenever I hear this, I make them correct themselves by pointing out that I am not responsible for the fraudulent activity and that all these inconveniences are to protect THEM from a loss.
This is reason # 13 that I prefer to use a credit card and pay it off when I get home. The added protection, cash back, and lack of daily limits is worth the extra step.

BTW, 1am PST is 3am CST.

[Zylo_X]

I bet if you lost your card or it became compromised, folks would be mad at their bank if there were no limits on the card and the account was wiped clean. Most accounts have limits on daily transactions associated with debit cards. These limits are always disclosed when the account is established and any changes are included in the 'junk' than comes in the mail. If I want to exceed my limits at BofA, I can walk into any branch and use my debit card with ID at any teller and the walk out with my money. Most institutions will allow you to change the daily limits if you ask. Seems some are upset because the bank is living up to the agreements they and the customer have agreed upon.

I am fully aware of the terms and conditions of use, and would gladly be responsible for any fault due to my actions. However, going into the branch for a transaction was not an option 'after hours', and I had already jumped through their 'security hoops' by calling in prior to attempting to use my card to access my money. The aggravation is that we get held to account, but they don't, and they can't even give you a straight answer. Just like politicians.

[i8godzilla]

I bet if you lost your card or it became compromised, folks would be mad at their bank if there were no limits on the card and the account was wiped clean. Most accounts have limits on daily transactions associated with debit cards. These limits are always disclosed when the account is established and any changes are included in the 'junk' than comes in the mail. If I want to exceed my limits at BofA, I can walk into any branch and use my debit card with ID at any teller and the walk out with my money. Most institutions will allow you to change the daily limits if you ask. Seems some are upset because the bank is living up to the agreements they and the customer have agreed upon.

I am fully aware of the terms and conditions of use, and would gladly be responsible for any fault due to my actions. However, going into the branch for a transaction was not an option 'after hours', and I had already jumped through their 'security hoops' by calling in prior to attempting to use my card to access my money. The aggravation is that we get held to account, but they don't, and they can't even give you a straight answer. Just like politicians.

How so? You and the bank agreed to the Terms and Conditions and from what I read those T&Cs were enforced. While I will no way defend the actions (or lack of) by the customer service representative you talked to, the bank did honor their agreement to you. If someone is concerned about exceeding the daily limits of a debit card, using a check on a checking account normally does not effect the daily spending limits of a debit card. I can empathize with your frustration, however, I do not see that the bank is at any fault.

I hope you have the chance to finish any shopping you may have left and that you and yours have a very Merry Christmas.

[RoyGBiv]

FYI.. 1:AM PST = 3:AM CST, not 11:PM..
If you were in Alaska or Hawaii it would have been =11:PM local time.

[chasfm11]

I bet if you lost your card or it became compromised, folks would be mad at their bank if there were no limits on the card and the account was wiped clean. Most accounts have limits on daily transactions associated with debit cards. These limits are always disclosed when the account is established and any changes are included in the 'junk' than comes in the mail. If I want to exceed my limits at BofA, I can walk into any branch and use my debit card with ID at any teller and the walk out with my money. Most institutions will allow you to change the daily limits if you ask. Seems some are upset because the bank is living up to the agreements they and the customer have agreed upon.

I am fully aware of the terms and conditions of use, and would gladly be responsible for any fault due to my actions. However, going into the branch for a transaction was not an option 'after hours', and I had already jumped through their 'security hoops' by calling in prior to attempting to use my card to access my money. The aggravation is that we get held to account, but they don't, and they can't even give you a straight answer. Just like politicians.

T&Cs are already heavily favor the bank. For them to not follow their own rules is inexcusable and should not be a burden to me. I can promise you that the details of the denials are no where to be explicitly found in the T&Cs and represent the bank's "discretion" which is nothing more than a phase which allows them to make up the rules as they go along.

Our credit card account was compromised last year. Two exorbitantly large transactions were allowed against it from a high brow hotel in Singapore - on the same day that I made local transactions on that card that were in keeping with my normal pattern of that card's use. To their credit, the bank flagged the Singapore transactions and contacted us. Then they put us through several weeks of awful paperwork, making us legally state that the transactions were fraudulent before they would guarantee not to process them against our account. When I started asking about how the security codes and card expiration date were processed for those transactions, I was told not to worry about that. In other words, the bank did not follow their own required procedure to verity the card when originally processing those transactions and suddenly it was my problem. I suspect that if it had been a regular street merchant in Singapore, the transactions would have been stopped at the point of sale. The fact that it was a posh hotel played a part in the attempted fraud. In other words, the bank was playing favorites and got burned. THAT is not my problem.

[GeekwithaGun]

Are you sure it wasn't Peggy?
http://www.facebook.com/pages/Peggy-Fro ... 2452267689" onclick="window.open(this.href);return false;

If I was drinking something it would have been all over my screen and keyboard.

[Medic624]

FYI.. 1:AM PST = 3:AM CST, not 11:PM..
If you were in Alaska or Hawaii it would have been =11:PM local time.

Bwaaaaaa haaaaa haaaaaa..... Yeah, did ya notice what time the OP was?? I'm thinking I was tired and not too hip on my math... Duh... Now THATs funny...hahaha