Approved, mailed, never received, then moved

[Briggsje77]

My husband and I went through the application process. We were approved watched all the checks get checked and finally had a status of printed and mailed. We waited & waited, never received. Then we moved (still in Texas) and are trying to figure out our next step - should it forward with the other mail??

[Keith B]

My husband and I went through the application process. We were approved watched all the checks get checked and finally had a status of printed and mailed. We waited & waited, never received. Then we moved (still in Texas) and are trying to figure out our next step - should it forward with the other mail??

Welcome to the forum.

It may be marked 'Do Not Forward'. Many items that have an address associated with the item, like licenses, will be marked that way.

Best bet is to contact DPS and advise you never received the originals, but now need to submit a change of address. They will more than likely just have you submit the change on the website and get new licenses with the new address shipped to you. There will be a $25 per license fee associated with the address change.

[Pawpaw]

... And then keep a close eye on the mail. The envelope is very plain and can easily be mistaken for junk mail.

[Briggsje77]

Thank you so much