cajunintx wrote:My biggest frustration with the process in TX is the lack of transparency. If they were smart, they'd save a crap-ton of time by keeping an accurate status online (i.e. Application Received, Fingerprints Received, Application in Progress, Pending Background Check, Sent to Print, Shipped) they would reduce calls, and it would certainly be more efficient...however I'm a DevOps engineer. My job is to automate processes....
I feel you: I am also a software developer. I was thinking the same thing when I was on hold
forever on the phone. The person on the other end clearly checks something on their computer to give you the status. Clearly they should just provide the same information when logging in to check status yourself. They'd have significantly less calls, meaning the people who have to be on the phone 24/7 could help with applications, or hell, just re-assign them to updating people's status online so they don't have to call...