Never received a confirmation from RSD

[scattermaster racing]

Hi all,
I put in my CHL application online about 1-8-16
Fingerprinted on 1-29-16
Took my class on 1-30-16
Submitted my supporting documents on 2-1-16
Here it is, 2-10-16 and I never got an email from them to confirm that they even received my information.
I have tried to call them many times but I always get the same recording, that there is nobody to answer the phone.
Should I be concerned?
When I sent in my documents, I did NOT send my checklist, but the checklist doesn't say I have to.
I sent it in today.

[WildBill]

Hi all,
I put in my CHL application online about 1-8-16
Fingerprinted on 1-29-16
Took my class on 1-30-16
Submitted my supporting documents on 2-1-16
Here it is, 2-10-16 and I never got an email from them to confirm that they even received my information.
I have tried to call them many times but I always get the same recording, that there is nobody to answer the phone.
Should I be concerned?
When I sent in my documents, I did NOT send my checklist, but the checklist doesn't say I have to.
I sent it in today.

Hi and welcome to the forum.
I am not sure who is RSD.
My suggestion is to be patient.
You are getting excited wanting your LTC, but expecting to hear something so quickly isn't feasible.

[scattermaster racing]

RSD is the Regulatory Services Division of the Texas Department of Public Safety.
They process the CHL program.
Looking through some posts I saw most guys getting an email verification like the next day. (then wait 6-8 weeks for processing)
I was concerned that I might have missed something that I should have sent in. I can't even contact them to ask!
Oh well, I guess I just have to wait it out.
thx

[scattermaster racing]

RSD is the Regulatory Services Division of the Texas Department of Public Safety.
They process the CHL program.
Looking through some posts I saw most guys getting an email verification like the next day. (then wait 6-8 weeks for processing)
I was concerned that I might have missed something that I should have sent in. I can't even contact them to ask!
Oh well, I guess I just have to wait it out.
thx

Well Well Well,
My confirmation email just came in!
I wonder if it's just a coincidence that just an hour earlier I sent them my checklist?
Gotta be huh?
Well anyway, the email says to wait about 6 weeks.
Yippee!

[Mavs00]

I sent all my stuff in on 1/15/16 and did not get confirmation until 1/21/16. Sometimes they just get behind. I'd say your clock started with the confirmation. At least that's when I started mine. He's hoping for a painless quick procees for the both of us.

[mmaddox93]

I sent all my stuff in on 1/15/16 and did not get confirmation until 1/21/16. Sometimes they just get behind. I'd say your clock started with the confirmation. At least that's when I started mine. He's hoping for a painless quick procees for the both of us.

Yes clock starts when you get the email from them (RSD)

[scattermaster racing]

this really bites!
I took my class 1-30-16
sent in my info 2-1-16
Friday 2-26-16 I received a phone call from the range where I did my class. They informed me that the officer doing the training had let his license lapse and my CHL-100 is no good. :-(
They offered to give me another cert signed by another officer who just happened to be witnessing the class.
I sent it in on Saturday 2-27-16 and received another email from the state today verifying that they received my supporting documents.
The guys at the range said it would not be a big deal, but my waiting clock would have to start over. Dang.
I"m a bit anxious about the whole deal. What if the state doesn't recognize the second CHL-100 and turns me down because I sent in a bogus one to start with?

[The Annoyed Man]

this really bites!
I took my class 1-30-16
sent in my info 2-1-16
Friday 2-26-16 I received a phone call from the range where I did my class. They informed me that the officer doing the training had let his license lapse and my CHL-100 is no good. :-(
They offered to give me another cert signed by another officer who just happened to be witnessing the class.
I sent it in on Saturday 2-27-16 and received another email from the state today verifying that they received my supporting documents.
The guys at the range said it would not be a big deal, but my waiting clock would have to start over. Dang.
I"m a bit anxious about the whole deal. What if the state doesn't recognize the second CHL-100 and turns me down because I sent in a bogus one to start with?

FWIW, you didn't send in a bogus one. You can't be held liable for an instructor's license expiration which was not communicated to you, beyond simply being required to get a replacement CHL-100 signed by someone able to do so.

[Jusme]

this really bites!
I took my class 1-30-16
sent in my info 2-1-16
Friday 2-26-16 I received a phone call from the range where I did my class. They informed me that the officer doing the training had let his license lapse and my CHL-100 is no good. :-(
They offered to give me another cert signed by another officer who just happened to be witnessing the class.
I sent it in on Saturday 2-27-16 and received another email from the state today verifying that they received my supporting documents.
The guys at the range said it would not be a big deal, but my waiting clock would have to start over. Dang.
I"m a bit anxious about the whole deal. What if the state doesn't recognize the second CHL-100 and turns me down because I sent in a bogus one to start with?

I'm no expert, but an affidavit from the range providing the details of the screw up (theirs, not yours) may help, I would go ahead and procure the affidavit, but not send it until asked for clarification from DPS. Sounds like kind of a fly by night group you had to deal with. JMHO

[scattermaster racing]

this really bites!
I took my class 1-30-16
sent in my info 2-1-16
Friday 2-26-16 I received a phone call from the range where I did my class. They informed me that the officer doing the training had let his license lapse and my CHL-100 is no good. :-(
They offered to give me another cert signed by another officer who just happened to be witnessing the class.
I sent it in on Saturday 2-27-16 and received another email from the state today verifying that they received my supporting documents.
The guys at the range said it would not be a big deal, but my waiting clock would have to start over. Dang.
I"m a bit anxious about the whole deal. What if the state doesn't recognize the second CHL-100 and turns me down because I sent in a bogus one to start with?

I'm no expert, but an affidavit from the range providing the details of the screw up (theirs, not yours) may help, I would go ahead and procure the affidavit, but not send it until asked for clarification from DPS. Sounds like kind of a fly by night group you had to deal with. JMHO

They gave me a letter along with the new CHL-100. It explains what happened and that they intend to rectify it by issuing another cert by an instructor that DOES have a current license.
Also came with 2 free range passes.
I can send that in to the state if they ask but hopefully they won't.

I don't want to give the place a bad name. I've been there about 4 times now and I like the staff. They seem friendly and respectful. The range is about like the other indoor ranges I've been to. It's pretty nice.