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Good customer relations.

Posted: Sun Nov 20, 2005 5:34 pm
by rgoldy
I have had a Kahr 9mm for several years, and put a number of rounds through it with no problems other than that it will fail to close slide if you let it get dirty from shooting. So, when my wife expressed interest in getting a CHL, I bought her a Kahr CW9 to learn on and carry. Out to the range we go....about 10-15 rounds later it blew the extractor off. . I ordered and installed a new one and we went back to the range. (I had been shooting some boughten reloads, so I figured maybe they were just loaded a little hot). 10 or 20 rounds later it blew the extractor again.
This time it went back to Kahr under warranty. They returned it and we went back to the range. This time it fired less than two magazines and away went the extractor again. This time it blew the flap open on the right rear of the weapon as well. So back to Kahr it went. Several weeks went by with me calling them and emailing them for updates on its return. In the interim, they were trying to find a gun that would not go blooey. They apparently tried a number of them with much the same result I had. Finally, they sent me a new pistol. Not a CW9 but one of the top of the line P9's.
Now that is a warranty worth having. And a bunch of folks at Kahr that really went the extra mile to try to fix the problem.

Re: Good customer relations.

Posted: Sun Nov 20, 2005 7:48 pm
by txinvestigator
rgoldy wrote:I(I had been shooting some boughten reloads, so I figured maybe they were just loaded a little hot).
Where do you get Boughten Reloads? I never heard of that company.

Re: Good customer relations.

Posted: Sun Nov 20, 2005 8:52 pm
by HighVelocity
txinvestigator wrote:
rgoldy wrote:I(I had been shooting some boughten reloads, so I figured maybe they were just loaded a little hot).
Where do you get Boughten Reloads? I never heard of that company.
I think he means "purchased" reloads. :lol:

Re: Good customer relations.

Posted: Mon Nov 21, 2005 8:29 am
by txinvestigator
HighVelocity wrote:
txinvestigator wrote:
rgoldy wrote:I(I had been shooting some boughten reloads, so I figured maybe they were just loaded a little hot).
Where do you get Boughten Reloads? I never heard of that company.
I think he means "purchased" reloads. :lol:
Oops, I think you are right.

Posted: Mon Nov 21, 2005 9:30 am
by rgoldy
this is a tough room........

Posted: Mon Nov 21, 2005 10:00 am
by HighVelocity
rgoldy wrote:this is a tough room........
That's right. Don't incur the wrath of the grammar police. :lol:

Back on topic, I've heard good things about Khar's customer service.

Posted: Mon Nov 21, 2005 10:34 am
by stevie_d_64
Yeah, I thought the name sounded phunny at phirst...Almost Phrench-like...

Re: Good customer relations.

Posted: Tue Nov 22, 2005 6:11 pm
by anygunanywhere
txinvestigator wrote:
rgoldy wrote:I(I had been shooting some boughten reloads, so I figured maybe they were just loaded a little hot).
Where do you get Boughten Reloads? I never heard of that company.
Txinvestigator, are you sure y'all are from these parts? My Mama used that term ever since I can remember.

Y'all ain't

Posted: Sun Nov 27, 2005 6:09 am
by RPBrown
from around here are yas.

Posted: Tue Nov 29, 2005 7:43 am
by Papalote
Boughtens good anglish were I come from too.

Papalote