stay away from this product! Kore Essentials Belts

[gljjt]

Sometimes you run into people that are not satisfied unless you do exactly as they say, even if what they say makes no sense. That is when you say "never contact me again". If they have a group of Kool-Aid drinkers or followers, you are most likely better off if they do the same.

I thought about getting one myself. I think I will now, but I will get the one rated for gun carry. I use to work for folks who would buy a small KIA then complain it would not pull their travel trailer. (example)

It may not have been the gun rated belt, but we don't know why the belt failed, apparently in an area that shouldn't be affected by carrying a firearm. But to say never contact us again is a poor business practice. I'll bet several on this forum will not do business with them because of what they perceive as poor customer service based on this thread. I am one.

[casp625]

Sometimes you run into people that are not satisfied unless you do exactly as they say, even if what they say makes no sense. That is when you say "never contact me again". If they have a group of Kool-Aid drinkers or followers, you are most likely better off if they do the same.

I thought about getting one myself. I think I will now, but I will get the one rated for gun carry. I use to work for folks who would buy a small KIA then complain it would not pull their travel trailer. (example)

It may not have been the gun rated belt, but we don't know why the belt failed, apparently in an area that shouldn't be affected by carrying a firearm. But to say never contact us again is a poor business practice. I'll bet several on this forum will not do business with them because of what they perceive as poor customer service based on this thread. I am one.

I will not be doing business even if they offered 50% off.

[RHenriksen]

I've been wearing an X1 belt from Kore for at least a month, perhaps two. Haven't had any problems with it, and have been quite pleased.

Then again, I read the website carefully and ordered a belt from the 'gun belt' section.

[dwsintxs]

I definitely trimmed the correct end. There is NO doubt about that.

That is you trimmed the end opposite the tongue end, per the instructions, but the tongue end is the one that is delaminating, correct?

Further, your contention is; even if you were using your non-gunbelt belt to secure your holster, the tongue end (which is under no load or strain once the belt is cinched) should not delaminate under any circumstances. Using a non-gunbelt belt might reasonably be expected to cause problems somewhere else on the belt but not at the tip of the tongue. Is that more or less it?

That is exactly correct. I trimmed the correct end, and yes, no matter whether it is a gun belt or not, the tip should not be separating. I even sent pics to prove that to them. Apparently they are more interested in proving me wrong than taking care of a customer.
ALSO - whichever end is trimmed . . . .the belt is made of the same material from one end to the other, and NEITHER end should become separated even if weight is put on the belt in the middle or along the sides while wearing it. The tip end has nothing to do with the weight on another area of the belt.
They simply sent me a defective belt and are unwilling to admit it.

I have since asked them if they would like to send me a return label and that I would gladly send them back the belt AND the buckle (which they can resell to another customer) and I didn't even ask for a refund or replacement to do that. . . I was just trying to be nice, and they did not take me up on my offer, but did insult me by saying that I was being lame by trying to 'take the high road.'

Apparently this company is deeply entrenched in the idea that they never make a mistake, and any customer with a complaint is always wrong. My advice to anyone looking for a gun belt (or dress belt) and considering theirs is to be aware that their products (at least the ones that i have experience with) can be defective and that IF you buy from them, do not expect any typical customer service attitude of 'help the customer' . . instead you'll be told that you are wrong. I've bent over backwards trying to get this solved, but there comes a point in dealing with some companies that you realize that once they have your money, they are done with you.

Once again, to be clear. . . I think their belt idea is awesome, and I really loved it for the week or so that I wore it. . . I still wish I had one that wouldn't fall apart, I would gladly wear it and tell other people about their product but they don't seem to care about that.

They did send a somewhat taunting email saying that my posts on this web site and others had 'backfired' on me by providing them with a huge spike in sales. I guess that means that they would like MORE dissatisfied customer postings to drive up their business even more? LOL I found that boast to be particularly stupid.

They DID offer me a 'discount code' to get a discount if I ordered another belt, but I am not inclined to throw good money after bad, so I declined that offer.

It just seems to me that any company that would go to these lengths to NOT take care of a customer shows that they have poor business sense, and just about zero customer service sense.

Buy from them if you want but if you need customer service from them, you are SOL.

[mayor]

Post their taunting email?

[Right2Carry]

I definitely trimmed the correct end. There is NO doubt about that.

That is you trimmed the end opposite the tongue end, per the instructions, but the tongue end is the one that is delaminating, correct?

Further, your contention is; even if you were using your non-gunbelt belt to secure your holster, the tongue end (which is under no load or strain once the belt is cinched) should not delaminate under any circumstances. Using a non-gunbelt belt might reasonably be expected to cause problems somewhere else on the belt but not at the tip of the tongue. Is that more or less it?

That is exactly correct. I trimmed the correct end, and yes, no matter whether it is a gun belt or not, the tip should not be separating. I even sent pics to prove that to them. Apparently they are more interested in proving me wrong than taking care of a customer.
ALSO - whichever end is trimmed . . . .the belt is made of the same material from one end to the other, and NEITHER end should become separated even if weight is put on the belt in the middle or along the sides while wearing it. The tip end has nothing to do with the weight on another area of the belt.
They simply sent me a defective belt and are unwilling to admit it.

I have since asked them if they would like to send me a return label and that I would gladly send them back the belt AND the buckle (which they can resell to another customer) and I didn't even ask for a refund or replacement to do that. . . I was just trying to be nice, and they did not take me up on my offer, but did insult me by saying that I was being lame by trying to 'take the high road.'

Apparently this company is deeply entrenched in the idea that they never make a mistake, and any customer with a complaint is always wrong. My advice to anyone looking for a gun belt (or dress belt) and considering theirs is to be aware that their products (at least the ones that i have experience with) can be defective and that IF you buy from them, do not expect any typical customer service attitude of 'help the customer' . . instead you'll be told that you are wrong. I've bent over backwards trying to get this solved, but there comes a point in dealing with some companies that you realize that once they have your money, they are done with you.

Once again, to be clear. . . I think their belt idea is awesome, and I really loved it for the week or so that I wore it. . . I still wish I had one that wouldn't fall apart, I would gladly wear it and tell other people about their product but they don't seem to care about that.

They did send a somewhat taunting email saying that my posts on this web site and others had 'backfired' on me by providing them with a huge spike in sales. I guess that means that they would like MORE dissatisfied customer postings to drive up their business even more? LOL I found that boast to be particularly stupid.

They DID offer me a 'discount code' to get a discount if I ordered another belt, but I am not inclined to throw good money after bad, so I declined that offer.

It just seems to me that any company that would go to these lengths to NOT take care of a customer shows that they have poor business sense, and just about zero customer service sense.

Buy from them if you want but if you need customer service from them, you are SOL.

You ordered the wrong belt and then used it for which it was not designed! You are at fault not the company. I have no dog in this fight but people who screw up and then try to blame the company get no sympathy from me.

[dwsintxs]

I received an email from this company today, because of my dissatisfaction posts on this forum and others. These people are threatening to give out my CC info to cause me some problems.

If there is ANY doubt whatsoever that you should NOT deal with this company, just look at this email I received today.

#

We're going to give you a day to remove the post on Rip-off report and move on...

or you're going to wish you did Doyle Sinclair... we have a lot on you already, your cc and job info. Why do this for a belt issue that you caused.

From: Kore Essentials <info@koreessentials.com>

#

I definitely plan to follow up with any legal and civil resolutions from this threat

[Kore Essentials]

I was the individual who dealt with this Customer (Doyle Sinclair) and his belt issue. I have the entire email thread saved and there is some key information that he's leaving out. And he's been posting on several gun blog sites like this one to make good on his threats to us.

First, he admits he purchased one of our Fashion style belts to use as an EDC gun belt. As a little background - we've been making fashion belts for 3 years now and they are the highest customer rated men's belt on Amazon -- BUT NOT intended to be used as a gun belt. They are made using soft supple leather to hold up your pants and look good - Not to support the weight of a firearm. This fact is boldly stated in all our product descriptions. So he either chose to not read it, or ignored it. We just recently (9 mos. ago) began making our line of patent pending, ratchet style gun belts - the X1 and X2.

The customer said this in an email, (and we quote) "First of all, I realize that the belt I ordered was not specifically a gun belt. If you will look at the pictures I sent, you'd see that the problem had nothing to do with the belt having extra weight on it due to wearing a gun, because the problem is with the trimmed END of the belt. Your instructions specifically states that the end should be trimmed to fit. The end part of the belt where it was trimmed is where the problem occurred."

The reason the leather fashion belt came apart at the trimmed end (where it attaches to the buckle receptacle with teeth) is because of the extra weight and stress of the firearm is literally ripping the belt out of the buckle - at the trimmed end. It's NOT a Gun Belt. I explained that we've seen it happen 2-3 times before with customers using a 'fashion belt' as an 'gun belt'. The extra stress and weight of a firearm pulls the soft leather out of the buckle receptacle and tears it up. He didn't want to hear my explanation and felt I didn't know what I was talking about. I think mostly because he didn't want it to be 'his fault' and just wanted us to replace his torn-up fashion belt with a new leather gun belt.

Unbeknownst to him, however, is that the leather gun belt does NOT fit into the fashion buckle he had (it's not interchangeable and it says so on our website), so therefore we would need to give him the whole new gun buckle and belt set. Again, he didn't seem to grasp this...

Regardless of all this - we decided to send him a new set (gun buckle and gun belt) just to keep the 'good will' and move on. But before we could do so - he sent us an email that concluded with this statement...

"I am not asking for a replacement buckle, obviously I can use the buckle that I have (NO he can't - it's a fashion buckle and not interchangeable), but I would like for the belt itself to be replaced. If you cannot do this then I will just consider the fact that I have purchased an inferior product (No, you bought a fashion belt not gun belt) and I have been ripped off by an unethical and unscrupulous company and I will tell my story and post pics of the defective product on as many social media sites as I can find that include clothing, gun belts, consumer protection agencies, etc etc. How many customers can I warn about your reluctance to satisfy a paying customer about a defective products (he bought a fashion belt, not gun belt) and poor customer relations? How many sales will you lose? Hundreds? We'll see. I hate to do that, but as you can see from the pictures I sent, the belt is obviously defective. Just replace it."

The stuff above in parenthesis are my comments added to correct his misinformation. Which there is no shortage of. His threats made us take pause (this blog post is part of that threat). Who likes threats, when you're trying to help someone? Especially when it wasn't our fault. But in the end, even after the threats, we were going to send him a gun buckle and belt set - and then he told us to forget it and not to send him anything. So we disposed of the already printed shipping label and went about our business. Now true to his word, he is on this blog defaming our customer service, while leaving out vital parts of the interaction.

It's our goal to give great customer service, and as proof we back up all our products with a 1 year warranty. We know it's important to have happy customers. Although, when you deal with thousands of folks - you can't please everyone 100% of the the time. Anyone that's dealt with the general public understands this.

Thanks for reading and the opportunity to set things straight !

[warnmar10]

...
Thanks for reading and the opportunity to set things straight !

So the trimmed end and not the tongue end? Above OP confirms it is the non-trim end that will no longer pass through the buckle not the trimmed end that will not stay clamped/engaged.


I was going to order a gun belt on Amazon but not seeing the gun belt for sale on Amazon. Am I doing it wrong?

[dwsintxs]

I have just sent an email to the State of California's Office of the Attorney General with the copy of the threatening email. I plan to follow up with the San Diego police and I will definitely follow up with every criminal and civil legal recourse I can find to stop these morons from their illegal threats.

[The Annoyed Man]

I was the individual who dealt with this Customer (Doyle Sinclair) and his belt issue. I have the entire email thread saved and there is some key information that he's leaving out. And he's been posting on several gun blog sites like this one to make good on his threats to us.

First, he admits he purchased one of our Fashion style belts to use as an EDC gun belt. As a little background - we've been making fashion belts for 3 years now and they are the highest customer rated men's belt on Amazon -- BUT NOT intended to be used as a gun belt. They are made using soft supple leather to hold up your pants and look good - Not to support the weight of a firearm. This fact is boldly stated in all our product descriptions. So he either chose to not read it, or ignored it. We just recently (9 mos. ago) began making our line of patent pending, ratchet style gun belts - the X1 and X2.

The customer said this in an email, (and we quote) "First of all, I realize that the belt I ordered was not specifically a gun belt. If you will look at the pictures I sent, you'd see that the problem had nothing to do with the belt having extra weight on it due to wearing a gun, because the problem is with the trimmed END of the belt. Your instructions specifically states that the end should be trimmed to fit. The end part of the belt where it was trimmed is where the problem occurred."

The reason the leather fashion belt came apart at the trimmed end (where it attaches to the buckle receptacle with teeth) is because of the extra weight and stress of the firearm is literally ripping the belt out of the buckle - at the trimmed end. It's NOT a Gun Belt. I explained that we've seen it happen 2-3 times before with customers using a 'fashion belt' as an 'gun belt'. The extra stress and weight of a firearm pulls the soft leather out of the buckle receptacle and tears it up. He didn't want to hear my explanation and felt I didn't know what I was talking about. I think mostly because he didn't want it to be 'his fault' and just wanted us to replace his torn-up fashion belt with a new leather gun belt.

Unbeknownst to him, however, is that the leather gun belt does NOT fit into the fashion buckle he had (it's not interchangeable and it says so on our website), so therefore we would need to give him the whole new gun buckle and belt set. Again, he didn't seem to grasp this...

Regardless of all this - we decided to send him a new set (gun buckle and gun belt) just to keep the 'good will' and move on. But before we could do so - he sent us an email that concluded with this statement...

"I am not asking for a replacement buckle, obviously I can use the buckle that I have (NO he can't - it's a fashion buckle and not interchangeable), but I would like for the belt itself to be replaced. If you cannot do this then I will just consider the fact that I have purchased an inferior product (No, you bought a fashion belt not gun belt) and I have been ripped off by an unethical and unscrupulous company and I will tell my story and post pics of the defective product on as many social media sites as I can find that include clothing, gun belts, consumer protection agencies, etc etc. How many customers can I warn about your reluctance to satisfy a paying customer about a defective products (he bought a fashion belt, not gun belt) and poor customer relations? How many sales will you lose? Hundreds? We'll see. I hate to do that, but as you can see from the pictures I sent, the belt is obviously defective. Just replace it."

The stuff above in parenthesis are my comments added to correct his misinformation. Which there is no shortage of. His threats made us take pause (this blog post is part of that threat). Who likes threats, when you're trying to help someone? Especially when it wasn't our fault. But in the end, even after the threats, we were going to send him a gun buckle and belt set - and then he told us to forget it and not to send him anything. So we disposed of the already printed shipping label and went about our business. Now true to his word, he is on this blog defaming our customer service, while leaving out vital parts of the interaction.

It's our goal to give great customer service, and as proof we back up all our products with a 1 year warranty. We know it's important to have happy customers. Although, when you deal with thousands of folks - you can't please everyone 100% of the the time. Anyone that's dealt with the general public understands this.

Thanks for reading and the opportunity to set things straight !

You're certainly welcome. If you've read this entire thread, you'll recognize the email exchange that I had with you (page 2 of this thread), which was very helpful. I received my new belts (X2) yesterday, and have been wearing one of them all day today with a Glock 19 and a backup magazine. The belt has held up just fine, and I have no complaints. My wife says it looks sharp too.

I have just sent an email to the State of California's Office of the Attorney General with the copy of the threatening email. I plan to follow up with the San Diego police and I will definitely follow up with every criminal and civil legal recourse I can find to stop these morons from their illegal threats.

Your instance on refusing to own your part in this is not exactly covering you with glory......and now you're going to try and manufacture a criminal case out of it? Seriously? Pride goeth before the fall..........

[WildBill]

...
Thanks for reading and the opportunity to set things straight !

So the trimmed end and not the tongue end? Above OP confirms it is the non-trim end that will no longer pass through the buckle not the trimmed end that will not stay clamped/engaged.


I was going to order a gun belt on Amazon but not seeing the gun belt for sale on Amazon. Am I doing it wrong?

I ordered mine directly from the Kore website.

[Right2Carry]

I have just sent an email to the State of California's Office of the Attorney General with the copy of the threatening email. I plan to follow up with the San Diego police and I will definitely follow up with every criminal and civil legal recourse I can find to stop these morons from their illegal threats.

Good luck with that! Your story won't work here!

[FastCarry]

I'm gonna side with Kore here but ill say that the line about the CC and job info is offputting.

[Keith B]

This discussion is not going to continue on the forum. The topic is being locked.

Keith B
Moderator