Thanks for the info and the link. However, it has already been determined that they NEVER have a spare employee.....IE....this denial of service is their Store Policy.
And they must not be too interested in explaining anything as they have not responded to my request for info on their website.

Alan - ANYTHING I write is MY OPINION only.
Certified Curmudgeon - But, my German Shepherd loves me!
NRA-Life, USN '65-'69 & '73-'79: RM1
1911's RULE!