I put several hundred rounds through it hoping it would wear in and sort itself out, but I continued to have these problems. I paid to ship it to Taurus for repair. About five weeks later I got it back and it still does the same things. I am not pleased but hey, things happen.
I paid to ship it to Taurus a second time and managed to get through to someone there who identified himself to me as Christian, a supervisor. We spoke for a bit and I told him I was pretty disappointed to buy a faulty firearm and then get it back not repaired. He assured me that he would look into the matter and see that it got straightened out. This time I got it back in a bit over a week and took it to the range to try it out. Still has the same problems.
I'm irritated now so I call them back and at least they agree to pay the shipping to send it back for the third time. I am most specific in telling their customer service representatives that I do not want the same weapon back because it is defective and two repair attempts have failed. I want what I paid for...a new firearm with zero defects. I asked to speak to a manager and was told that I would get a call back. The call never came. I called back and reiterated that I want to speak to someone in management about replacing, not repairing, my defective product. I was agonizingly clear in stating that I would not accept return shipment of the same firearm again. I was assured once again that someone in management would call me back. Again, the call never came so I didn't know where we stood.
This morning FedEx came to my door with a package I was not expecting from, you guessed it, Miami. They sent the same faulty gun back to me a third time. I declined the delivery and called Taurus back to see what was going on. Once again I'm waiting for a call from management that I now know will never come. I am writing off the money that I paid for the gun as it will annoy me less to lose the money than it will to continue dealing with these idiots. Needless to say, I'm sorry that I bought one of their products and it will never happen again. Had I researched better I probably wouldn't have purchased this one, as this is by no means the first Taurus quality rant to appear on the internet. Just think...for another hundred bucks I could have had a Beretta.
Lesson learned.
tldr: Don't buy a Taurus, they suck.
