Need help with online renewal

[RossA]

I THINK that I get my renewal paperwork submitted online OK.
Now I am trying to help a friend who is even more computer illiterate than I am. We downloaded forms, filled them out, and I am now trying to submit them to the state. When I go to the Renew A License or Instructor Certificate webpage and put in his login info, it goes to a page that only has a link to renew his LTC, not his instructor certificate. Tried several times and can't get to the instructor renewal page.

[kg5ie]

I THINK that I get my renewal paperwork submitted online OK.
Now I am trying to help a friend who is even more computer illiterate than I am. We downloaded forms, filled them out, and I am now trying to submit them to the state. When I go to the Renew A License or Instructor Certificate webpage and put in his login info, it goes to a page that only has a link to renew his LTC, not his instructor certificate. Tried several times and can't get to the instructor renewal page.

Go to http://www.texas.gov

Scroll down and click on "license to carry a handgun"

Scroll down and click on "Login" in Returning User block

[RossA]

That's the sign in page I have been going to. Just tried it again, and again it just gives the option for a LTC, not for an instructor.

[switch]

It is not real clear:

Returning Users
Can:
Retrieve a saved application
Renew your License or Instructor Certification

just go ahead and sign in. DPS will figure out that you are renewing your instructor cert.

[RossA]

That's not the instruction I am being given. There is nothing about an instructor certification on the page I am being directed to.

[switch]

Try it with MS Explorer instead of other browsers (Chrome :( )

[RossA]

Dang it, using Explorer worked! Thanks

[mommagamber]

Likely the browser you were using was remembering your saved data. Clearing your cache might have helped too. Glad you got it figured out.