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I do understand where the dispatcher is coming from. She did not want for the armed boy to get inadvertently shot by the deputies. The police will always be there to protect us from the baddies. It's okay for him to put down his shotgun against multiple, possibly all armed, intruders because police are on the way.

...get real! It was at least 10 minutes before anyone showed up. If the intruders were successful, they would have been in and out of there in less than 10 minutes.

Perhaps, he should have told the dispatcher that he is keeping his shotgun ready and to make sure the officers identify themselves so he will know when he no longer needs his protection in his own home.