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I called, got the automated call back message. I immediately called back and got put in the hold queue. I was on hold for atleast 10-15 minutes, I was working so I didn't keep track, I just hung up on my co-worker when DPS picked up

_Dire_Wolf wrote:How do I find a telephone number for the DPS. I know people can't post the numbers directly but how do I go about finding them?

https://txapps.texas.gov/txapp/txdps/chl/

Just scroll to the bottom of the page. You can send a secure email or call them.

So I just called to ensure everything was in order with my application.

I spoke with a very "I can't be bothered by your stupid questions" person I believe named Victoria or Veronica. I had to apologize for simply calling in after she told me my status should be in QA and that everything was finished and no longer Under Review on the background check.

So yay for it being almost here. Boo for having to talk to someone who had a case of the Mondays on a Tuesday.

I submitted all of my paperwork the first week of Sept and my status has been all green except background check : Under Review.

Myself and a co-worker did all the steps at the exact same time and she received her LTC in 2 weeks or less. Myy wife got hers 3 weeks to the day. I am 5 plus weeks now!

I already had a CHL and let it expire more than 12 months so I was going through the process again. I am trying to figure out what the delay is.