2farnorth wrote:I understand there may be extenuating circumstances but that doesn't excuse non communication. A line saying sorry, but we're working hard to get your order out by a general timeline date might have saved this embarrassment.
It would be easy to post a schedule update and apology on your web site and offer an easy way to cancel for folks that didn't want to wait. Bad business decision to come here and complain, rather than explain. IMO, YMMV.