I never mentioned any "catastrophic" failures, so I cannot address that point.chuckybrown wrote:Frogger, what specific "catastrophic" failures are you talking about? As the owner
As the owner of two of these, I'd sure like to know.
Also, Taurus comes with a lifetime warranty ad door to door pick up and delivery. What "horrible" customer service should I worry about?
Are you speaking about first hand experience?
As far as service goes, I have no personal experience. However, I have been a steady participant in certain gun forums for years, and have been involved in many conversations where people related their Taurus service experience. The two way shipping you are mentioning, seems hit or miss. I've read accounts where Taurus did pay to ship it back and I've read many accounts where they did not pay. I've also read accounts where people were waiting six weeks or longer without being able to get the status on their firearm.
Different manufacturers establish different reputations. Ruger, Smith & Wesson, and Springfield Armory all seem to have strong reputations for customer service. Conversely, there is a lot data floating around that would indicate Kimber and Taurus have a lackluster reputation. I don't personally have to have service problems with every brand to be aware of the reputation established by that brand.