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Thank you for all the on topic replies.

As for the rest, maybe a thread in the off topic section is in order for more in-depth discussion on wether or not the customer is right.

In this case, the customer was right and the company did good by me.

Jumping Frog wrote:

magillapd wrote:We will be sending a check for $3 as compensation for the round with the missing primer.

Well, you'd have to say that is fair compensation.

Yes, it is. I was wondering if they were just gonna mail me a replacement round!

Reply from Federal:

We appreciate you taking the time to contact us and give us feedback on our products as we use customer feedback to improve our products.

Please accept our sincere apology for the aggravation that this matter caused you. The round with the missing primer that you encountered is not typical of our quality and standards, and we do appreciate you letting us know about your experience.

Since we at Federal Cartridge Company do value you as a customer, we would like to compensate you for your frustration. We will be sending a check for $3 as compensation for the round with the missing primer.

Again, thank you for bringing this matter to our attention. If we can be of further assistance to you , please feel free to contact us.

Federal Premium
Product Service Dept.

APynckel wrote:Sometimes the customer ISN'T always right though. I can cite a number of instances from Geek Squad when the customer was arguing for something, and they didn't get a refund, even after complaining to a manager.

The service agent was doing her job, and doing what she was told. Ammunition is not refundable, because someone could try to pass reloads back to them. Sometimes in customer service, you have to hold your ground, when arguing SOP.

Correct. but I wasn't returning anything. The "returning" of the ammo and "repurchasing" of the ammo was all on paper. The ammo was sitting safe and sound at my house. All they did in a nut shell was refund my entire purchase, then re-ring up up at the correct price, then gave me back the difference which was $4.33.

My point was with the cashier. It requried a little bit of outside the box thinking and with her it was black and white, and the fact that she basically said too bad, you pay what the register says not what the price sticker says. The cashier had a rotten attitude the whole time, and when the manager approved it, the cashier walked away and said she was taking a break, another cashier had to help me.

Got a reply from Federal, they asked for the lot number. I sent it back to them, waiting to hear what they say next.

Also went back to Walmart yesterday to get my $4 back. The sticker said $10.97 but they rang up $11.97 I failed to notice it when I bought it.

I walked in the store, went straight back to the ammo case and yep, price still showed $10.97. I found the department manager and had her come over with her scan gun to tell me what it rang up. She scanned it and sure enough, $11.97. I then pulled my receipt from the day before and showed her where I was over charged based on the sticker price. The lady agreed. I asked where I could get the money refunded, she said the service desk.

I asked her if they would understand what I was saying, she said probably not. I asked her to bring a box of ammo and come with me to the service desk so we could get this figured out, she agreed.

When we got to the service desk, she went ahead and asked the one cashier about it and she was told that since it was ammo it couldn't be refunded and that regardless of what the price showed, I had to pay what the system said. Uh...wrong Answer. I said ok, who's above the cashier. Answer, customer service manager. Ok, bring her here. The CSM said I was right and they could just process the refund then re-ring up the 4 boxes at the price shown.

Took 20 minutes to get it all sorted out, but I got my $4.33 back. The Dept manager was very polite the whole time, the CSM made the correct decision. The casiher up there didn't and probably needs retrained in customer service!!

The Dept manager did say she was going back to fix the sticker so I would be paying the $11.97 next time. Of course that's fine, but don't charge me more then what you are showing on the shelf.

alexrex20 wrote:i suspect an email to Federal is in order?

Yes, I just fired off an email to them right after I posted the picture. I'll post the response if and when I get one.

Went to Walmart and bought 4 boxes of Federal Champion 115 FMJ 9mm. First thing is Walmart charged me a dollar more each then what was printed on the price label (didn't notice until I got home, so will be going back tomorrow for my $4)

I got home and opened each box real quick and whoa...what do we have here?