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Soccerdad1995 wrote: I agree with your observations about Wal- Mart, but do not necessarily agree with your advice to others. Wal Mart competes on price, not service. They configure their distribution channels and everything else with the sole goal of lowering their costs and then try to undercut prices of competitors. Their approach is not an inherently good or bad thing, and is not targeted at every single customer.

If someone wants a higher degree of customer service, and is willing to pay slightly higher prices for most things then they are better off shopping elsewhere. But for some people, the lower prices are worth the trade off in poor customer service. I could just as easily tell you to buy all your clothes at Neiman Marcus, but that advice would be bad for a huge segment of the population.

You see the same thing in the airline industry. Spirit may have the lowest fare, but you'll probably have a more pleasant experience on American, United, or Delta, and for most people it is worth it to pay a little more.

The thing is at Academy or Cabela's I have pretty close to the same prices, but they don't have the Ammo locked up, and nobody around with a key. I don't require a lot of service just access to the the merchandise. They don't even trust most of their employees with the keys.

I still think its part of a larger plan to get out of the ammo business all together. They have come a long way since the day they took pride in American goods and sold guns in most of their stores. Maybe it has something to do with Hillary serving on the Board of Directors and the huge donations from Walmart.

AJSully421 wrote:Complain to a manager. Better yet, email corporate with the stores mentioned. Might do the trick.

I thought about that., but I believe its part of a corporate plan and is intentional. Guns started disappearing from the stores, and now this. The long unproductive waits seem to be wide spread and doesn't seem to be store specific. I think they are intentionally making it difficult to buy ammo so that the sales will drop,a and they can justify dropping the product. I can't believe they can't see whats going on. Surely while ammo sales are sky rocketing across the rest of the country They can't be selling as much ammo any more.

I have lost the only reason I ever had for going to Walmart.

carlson1 wrote:I thought it was just me, but your story is the same as mine. This happens at every Wal Mart I go to.

I have picked up the phone on the counter and called their operator and that usually gets me a manager.

Why are they locking up the ammo anyway? Its expensive .. but not that expensive Academy doesn't any more.

I received a new rifle this year and I have been in the process trying to stock up on food for it. For the last few years I have buying my ammo at Acadamy .. The prices are pretty reasonable. and its easy to go in and get out. And has a larger variety of Ammo than some of the bigger stores such as Cabellas and Bass Pro. I found in the past that Walmart was usually just a little bit cheaper though.

I stopped going to Walmart because, whenever I went there there was usually no one to unlock the case at least at the Galveston store that is near by me. Last week I tried the store in La Marque I waited 10 minutes and no one showed up at the sporting goods counter. no one showed up. I walked away and saw some one standing around so asked if they could help me. She asked for someone to come to the sporting goods ..I waited another 5 minutes and no one showed up.

Yesterday I went to the Kemah store. I was surprised to see someone at the sporting goods desk. I asked to get some ammo behind the glass. She said she didn't have the key. She called for someone over the intercom. I waited 10 minutes and some one finally came unfortunately she didn't have the keys. Some one else has the keys. I waited around for a few more minutes and left empty handed.
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Does Walmart actually sell ammo anymore? Is there a secret to getting service there? Is this just a local issue to this area?