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Here's my Wal Mart story:

Several months ago I bought a collage type picture frame along with several other items at my local Wal Mart. Several hours after I got home I realized I didn't have the picture frame. I figured I left it in the shopping cart as I loaded the rest of the stuff I bought into my vehicle. I took my receipt and went back to the store and to the customer service desk hoping the picture frame would have returned there. Of course it wasn't, but the girl behind the counter told me "Go get another one and bring it here, we'll handle it". I explained it was my fault, that I had left it in the cart, she said "No problem". Five minutes later I was walking out with another frame at no cost to me.