TexasCHLforum.com

baldeagle

TexasJohnBoy wrote:Ahh yes, a fellow techie. Good day, bald eagle.

Retired techie. After twenty years in the game, I'm now retired and do it for free. :D

baldeagle

virtbiz wrote:Ever played that game "2 Truths & A Lie"? :)

baldeagle wrote:There was a router problem at virtbiz.com (used to be CI Host).
traceroute to texaschlforum.com (208.77.216.52), 64 hops max, 40 byte packets
Um.... nope and nope. No router problem.
And our only affiliation with the above mentioned former provider is we've rescued PLENTY of their former customers. That place was a pit.

I'm not sure why you felt compelled to accuse me of lying. You obviously know I would have no visibility inside your facilities, but the traceroute shows that traffic was not flowing past your border router. So, whether it was a cut line, a switch inadvertently flipped or malfeasance on the part of an employee is irrelevant. From the outside, you had a problem.

virtbiz wrote:If you'd like to get our real story, it's on our website here:
http://www.virtbiz.com/about/

Real story of the outage????? Not hardly. Please don't try to game an old pro.

virtbiz wrote:
However, when I look at the site on Web Page Test the TTFB (Time To First Byte) is pretty high (over 3 seconds which is about 10 times what it should be.) They also don't have compression enabled on the web server, which would help speed up the response.
Correct. I monitor our support ticket system and as has been mentioned, our techs are "on it." There are some issues with regard to the loading of the database and overall optimization. Many of the issues could best be handled via some site administration, and as the site has grown, so too has the overhead. And yes, gzip is recommended, and can be turned on with a little .htaccess work. Our techs have consulted on it and provided some feedback, and that's about what I feel is appropriate for posting in that regard.

Charles knows where to reach us (or me) if/when needed. If we can be of assistance to anyone else, just holler.

Wow! So you're going to blame Charles for the problems? Is that what passes for customer service in your world? You'd have been a lot better off by beginning with an apology for the outage, followed by taking full responsibility for it and for getting it fixed. Then, if there were things Charles could do to help, you should have addressed those privately with Charles, not here in an open forum.

BTW, all you would have to do is configure your servers to compress files in the httpd.conf file, and the customers wouldn't have to learn .htaccess syntax and dive into areas they might not be familiar with. That should not even be a site-configurable option if you care about performance.

After all, Charles is a lawyer. You guys are supposed to be the IT tech experts.

baldeagle

There was a router problem at virtbiz.com (used to be CI Host).

traceroute to texaschlforum.com (208.77.216.52), 64 hops max, 40 byte packets
1 216.58.158.169 (216.58.158.169) 0.733 ms 0.367 ms 0.210 ms
2 216.58.154.18 (216.58.154.18) 0.451 ms 0.520 ms 0.363 ms
3 teng-1-2.crsw02.rch01.viawest.net (216.58.152.205) 0.366 ms 0.369 ms 0.362 ms
4 teng-3-1.crsw01.dal01.viawest.net (97.107.112.189) 1.143 ms 1.149 ms 1.145 ms
5 teng-0-1-0.brdr01.dal01.viawest.net (97.107.112.194) 0.986 ms 0.993 ms 0.986 ms
6 207.88.185.17.ptr.us.xo.net (207.88.185.17) 1.300 ms 1.306 ms 1.301 ms
7 vb1000.rar3.dallas-tx.us.xo.net (207.88.14.33) 3.016 ms 4.580 ms 3.959 ms
8 207.88.13.241.ptr.us.xo.net (207.88.13.241) 2.080 ms 1.929 ms 1.770 ms
9 207.86.210.126 (207.86.210.126) 1.924 ms 1.929 ms 1.770 ms
10 bu-ether38.dllstx976iw-bcr00.tbone.rr.com (107.14.19.96) 4.421 ms
bu-ether18.dllstx976iw-bcr00.tbone.rr.com (107.14.17.233) 3.335 ms
bu-ether48.dllstx976iw-bcr00.tbone.rr.com (107.14.17.237) 5.847 ms
11 agg1.dllatxl301r.texas.rr.com (66.109.6.89) 6.458 ms 5.055 ms 7.697 ms
12 24.175.49.11 (24.175.49.11) 9.576 ms 15.499 ms 7.853 ms
13 agg10.dllbtxlb02r.texas.rr.com (24.175.49.3) 14.724 ms 8.792 ms 8.013 ms
14 agg10.dllbtxlb01r.texas.rr.com (24.175.39.243) 9.413 ms 8.329 ms 8.010 ms
15 agg1.dllbtxlb01h.texas.rr.com (24.175.49.176) 17.850 ms 11.913 ms 10.665 ms
16 ae14.DLLBTXLB1CW.sw.twcbiz.com (97.77.0.75) 7.384 ms 7.390 ms 7.385 ms
17 rrcs-24-227-130-98.sw.biz.rr.com (24.227.130.98) 3.172 ms 3.175 ms 3.172 ms
18 custrts-6500-1-BRDR1-DAL1.virtbiz.com (208.80.15.222) 3.485 ms 3.492 ms 3.490 ms
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *

However, when I look at the site on Web Page Test the TTFB (Time To First Byte) is pretty high (over 3 seconds which is about 10 times what it should be.) They also don't have compression enabled on the web server, which would help speed up the response.

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