TexasCHLforum.com

Caveat emptor, by all means. They may have been good at one time but they have since deteriorated to the doldrums of online commerce. One guy, Dan, desperately tried to improve the customer service. He was posting on forums, giving out his direct phone line and e-mail address, and really wanted to make a difference. I actually corresponded with him once and he was a really nice guy - genuinely there to help. But I'm not sure if he's still with Botach. The situation was probably too much for poor Dan to handle.

Basically Botach deals with a ton of drop-ship items. Because of this, they have very little idea about what's in stock or on backorder until an irate customer calls/e-mails/corresponds with them. As the saying goes, they have great prices, but at what cost? They do have some phenomenal deals at times but if you do order, call them to verify what you want is in stock before you place that order. I've used them twice - once was flawless, and the other I had to talk to Dan to straighten it out. And it was the same issue: some items in stock, some items on backorder for who knows how long. I most likely would not be ordering from them a third time.