TexasCHLforum.com

Texas Dan Mosby wrote:

The faster processors turn things around faster. I promise you that my application got assigned to one of the not-so-fast staff, it just seems to be my lot in life.

Mine, apparently, has been outsourced to India.

:)

Rvrrat14 wrote:
I also work for a LARGE state agency. I am a manager and deal with customer service. This program, CHL, is mandated by legislation and monies are appropriated for such things. Yes, we all DO MORE WITH LESS. But as a state agency, legislation is a priority. If you have issues getting the job done, you borrow from other areas, etc. You still have to get ur dun. I can bet they are very busy at DPS. However, my complaint is the lack of CONSISTENCY in their processes. As I read all the posts I can see that everyone is told something different or the same AGENCY LINE. What happened to the TRUTH. I cannot understand when my buddy, who took his the same day as me, and turned his papers in 2 weeks later than I, have already been sent his app back for clarrification, returned it, and is now in the manufacturing stage. I guess some of us are unlucky and/or fell thru the cracks. Whew.....I feel better. Thanks...

Clearly, some agencies seem to do a better job than others. What seems consistent across State lines, however, is the motor vehicle related department. We've experienced PA, NJ and TX and they all seemed to struggle a lot more than other agencies. DPS seems to have a pretty broad range of responsibilities including CHL. My guess is that, man-power wise CHL application processing isn't a priority. The heavy manual nature of the process makes the timing people dependent. The faster processors turn things around faster. I promise you that my application got assigned to one of the not-so-fast staff, it just seems to be my lot in life.

Rvrrat14 wrote:Can't say much about their customer service from a state agency.

When a commercial business gets more customers than it can handle at once, that is a good thing and they usually can staff up to handle it. In any governmental entity, they are operating on a fixed budget, no matter how many customers they might get. They don't get to add people just because the workload goes up. Our local post office has the same 3 people on the same three counters whether there is nobody in line or the line is out the door. I suspect that the DPS folks have to deal with a lot of manual steps to process a license application.

A larger car manufacturer that I worked with had a great process to handle loans and lease applications because everything was scanned in upon receipt and the paper copies were stored only for a short period. The workflow was managed electronically and there were enough people watching for exceptions and dealing with them. The car dealer had great incentive to process the application quickly to get the car off the lot. I suspect that DPS doesn't have similar motivation to put the plastic in our hands and that they are still "pushing paper" right up to the manufacture point.

Knowing that doesn't help our wait, however.

coryeller wrote:Been waiting since mid-May. Monday, July 12 will be day #60 and after that I'll start to worry a little. But in the interval I've been able to enjoy this forum and get to learn some of the lingo... FTF, FTE, BUG, LEO, EDC, BG- it's a whole new dialect.

I've had no communication from DPS and every attempt to log into the database results in a "can't access system" or the "you've exceeded the number of log-in attempts in a 24 hour period" scold.

Coryeller

Just a curious question from a fellow "waiter". Did you send your application in via mail or do it on line? If by mail, did you send it certified? Do you have any indication that your application was ever receivered?

Thanks.

Chas