I went through the warranty process for the disconnector spring last year.Kevinf2349 wrote:Has anyone else had issues with the disconnecting rod working loose? Is a trip to the smith in my future? Do I send the gun back to the manufacturer? (it is still less than a year old).
Any help/advice is greatly appreciated.
Go here
http://www.bersachat.com/forums/showthr ... IC-PISTOLS" onclick="window.open(this.href);return false;
This will tell you how and where to ship your pistol for warranty repair.
Register at that site and post in the gunsmith forum describing what you have happening. Make sure to point out your disconnector spring issue as well. The resident gunsmith will respond with something generic like "send it in for repair and we'll fix it." Respond and tell them it's on it's way. It's a little song and dance, but the post is good to give them a heads up that a pistol is on its way to them. You might even post the tracking number in the thread.
Box it according to their instructions and include a printout of the thread that you posted (or a description of the problem, whatever is easiest). Send it off, they will have it back to you in record time. (This is a new website, they merged the old one into this one, I haven't read much over there since the change, but the process should be the same, your mileage may vary)
This is exactly what I did with my disconnector spring issue, they had it back to me within a week. All I paid was shipping. Ber...ahem, hypethetical Argentinian companies have excellent warranties.
FWIW I sent mine to Colorado Gun Works warranty center, theirs is listed in the instructions sticky post, I highly reccommend them.