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by The Marshal
Tue Jun 19, 2007 5:58 pm
Forum: Site Announcements, Questions & Suggestions
Topic: Should we have a FAQ section?
Replies: 24
Views: 6790

My Vote is for a FAQ / Information Section.


Reasons For:
  • * Central repository of valuable information
    * Some people want 'the facts' and not a lengthy discussion
    * Decrease research time, and eliminate incorrect/outdated information
    * Chance to see a topic that you want info, but forgot to ask
    * Chance to see a topic that you want info, and are embarrassed to ask
    * Possible draw to increase traffic to site
Reasons Against:
  • * Subject to retarding discussion
    * Requires a separate forum for input/comments
    * Requires management and upkeep
Subject to retarding discussion - dws1117, this is a valid point, but really I have found that it makes no real impact on discussion. Those that read the FAQ info will usually discuss it to clarify their understanding. Those that Don't will ask anyway. :grin:
Your concern over people "kicking them to the FAQ" is the real issue. On a Forum that I moderate, this is not tolerated, from any individual, moderator or new person. That attitude is neither friendly nor helpful. The members here do not act like that. Those that do should get a friendly correction.
The proper response is to answer the person's question. Not give them grief over not finding the hidden document.

Requires a separate forum for input/comments - Again, this works good. It keeps the 47 "yeah, me too!" posts out of the important topics. A nice centralized "Feedback" forum area would suffice. It could have multiple uses as well.

Requires management and upkeep - The Big Dog. This can make the FAQ Useful or Useless. It must be maintained.

~Bill

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