Search found 2 matches

by kw5kw
Wed May 02, 2007 10:39 am
Forum: General Texas CHL Discussion
Topic: Thoughts on in home service
Replies: 77
Views: 13628

NcongruNt wrote: I wasn't referring to the intelligence or importance of the workers when I said that. I say it in reference to the way skilled workers in the tech industry are being treated as expendable and unimportant by the corporations that rule this industry. The same holds true for software engineers, too. When I say bottom rung, I'm talking about how support and field technicians are overwhelmingly treated by their employers. Corporations see such positions as pure overhead and treat them as such. In my opinion, this has led to the demise of the quality of customer service in the computer industry.
How true... for instance I started this job 6 1/2 years ago. I make exactly the same today as the day I started.

I'm supposed to be the System Administrator, but I have no input on what we purchase, in fact I have no purchase power at all.

I'm told that we're getting some new equipment/software on the day that the vendor shows up to install said equipment/software.

When the printer went down last year as they were trying to print holiday bonus checks, the business manager got all huffy and wanted me to fix the printer right away... which I did, but did I get a holiday bonus... NO!

I get no respect, yet people yell at me because their computer/printer doesn't work. Just this morning an employee told me his printer wasn't working (before I even punch the time clock), I stop and take a look at it... his USB cable had come unplugged from the printer.

*sigh*
NcongruNt wrote: Additionally, I have great respect for blue collar workers - they are the ones that keep this country running. My comparison was to provide a parallel to the kind of disrespect that blue collar workers are commonly at the receiving end of. Please don't put words into my mouth by implying that when I said blue collar, I meant dumb and uneducated. I most certainly did not.
Hopefully the employers will understand and treat the next person better.

Russ
by kw5kw
Tue May 01, 2007 10:08 am
Forum: General Texas CHL Discussion
Topic: Thoughts on in home service
Replies: 77
Views: 13628

NcongruNt wrote: Yeah, people do really stupid and insane things when it comes to their computers. I took a call once when I was working for Dell from a person who had some issue with her laptop. She had exactly 1 call logged on the system about her computer, and thought it would be appropriate to DRIVE all the way from California to Austin to complain about her system in person. She called me from the lobby of Building 1, where Michael Dell's office is. I informed my supervisor, and security met her very quickly, along with an L2 tech from our department. I have taken calls from people who shot their computers, threw them off of tall buildings, people who have a crying breakdowns over simple issues, etc. When it comes to their computers, some people's rationality goes out the window.

If I were doing on-site computer work for a living, you better believe I'd carry if at all possible.
This is exactly why I'm getting OUT of the computer industry! My users get so upset and call me that their computer is broken if their icon on their desktop moves!!!

Russ

Return to “Thoughts on in home service”