TexasCHLforum.com

USAA wrote: "Our policy was put in place as a matter of consistency with the policy of all our campuses and financial services centers. We take our responsibility to all who enter our establishments seriously and want to minimize the risks associated with the presence of weapons in our business environment.

We value your membership with USAA, and your feedback is well taken."

(1) so they are saying that their policy was put in place to be consistent???? Yet they go on to say they "want to minimize the risks associated with the presence of weapons"? Well, to put a policy in place to "be consistent" with other locations is ridiculous. And has anyone asked them just what "risks" CHL holders present? They MUST be referring to CHL holders because we all know that criminals don't recognize their stupid signs. So again, WHAT RISKS do CHL holders present?

(2) and to end with a statement that your "feedback is well taken"............what the heck does that mean? Does it mean that they aren't upset that they got the letter? "Well taken"???? HUH????

And another response posted said something to the effect that they are sorry they can't meet his needs but hope he'll still do business with them. I've gotten that response from SEVERAL places.......seems to be "the phrase" to use. There are customer service people just opening mail and sending a canned response something to the effect of "thanks for your feedback, we don't care about it, apologize for not meeting your needs but hope you'll still do business with us"!!!!!!!

It's all INSULTING!!!!!!!!!