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The belt keeps it tucked in real close to the body rather than sagging to the side a bit.

I have owned two Crossbreed's, one for each gun I have. I wear it 12 hours a day which includes moving around, driving, etc., and I have never had any issues with it being uncomfortable. I do have to add that the belt Crossbreed makes will make the holster even better. I had trouble concealing my Springefield XD SC but as soon as I put that belt on you could not tell I had it on me. As far as customer service goes, they are very fast when it comes to getting their products to the customer.