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Earlier this year, I noticed a faint crack in mine. Otherwise it was in great shape and shot very little. It was a few years old, so I was not sure how Beretta would treat it. Anyhow, sent them an email and they sent me a prepaid tag. After about six weeks or so a new one showed up. All it cost me was some bubble wrap and a few minutes time. Maybe not the fastest customer service, though they did right by me and I was satisfied.

The new one has a much thicker frame, which should be an improvement. I also noticed it just seems to overall be a bit nicer. I may or may not keep it, though.

I have always liked Berettas, so I was sure glad they took care of things and did so without any argument.