TexasCHLforum.com

I mailed in my completed packet in June. I knew it would be a while, so I didn't really think much about it over the summer. Today, I decided to check my status online at the DPS website. I log in and it tells me:

Application incomplete - missing information - detailed letter has been sent.

I never saw a letter from DPS. Unless it was sent very recently, I suspect it was inadvertently mixed in with some junk mail and my wife discarded it. (We get a lot of junk mail.)

They also say: For assistance in completing the information required, please contact DPS at 1-800-224-5744 or email at chl@txdps.state.tx.us
So I immediately composed a polite email to chl@txdps.state.tx.us explaining that I haven't received the letter and asking them to resend it or let me know what I needed to do in order to complete my application.

Has anyone had this happen? Can I expect a timely response to my email, or does this require a telephone call. I'm not looking forward to spending 45 minutes on hold.

Thanks!