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Doug, don't try to second guess yourself my friend. You reacted accordingly. You did not know what you did not know.

Sometimes it's the people who make a demand then smile at you, that turns into a very ugly and potentially dangerous encounter. Smiling puts people at ease, throws them off guard, and relaxes them. And at the wrong time with the wrong person, it could be deadly.

Thank goodness that wasn't the case here. If he was begging for change, he did the wrong thing by pulling on the basket and making that veiled threat....the beginning first step of a confrontation, IMO.

I think you did the right thing.