TexasCHLforum.com

Insurance companies make mistakes all the time. Just yesterday I received a cancellation notification via e-mail. They cancelled our policy because we missed the last payment, except that the policy was for about $570 and for some reason my wife had already paid $630, so she didn't make the last payment. In the cancellation e-mail it even stated that we had over paid and they were refunding the $60. So, how was it that we were being cancelled for missing a payment on a policy that we had already over paid on? The computer automatically kicked out the cancellation notice due the the missed payment regardless of the balance paid. This problem was resolved with one phone call and the policy was reinstated, but if an officer with one of these systems in his car had seen me driving to work this morning he might have stopped me and I would have been in the same situation as the OP.