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I totally get the anxiety of waiting, but one way I like to look at things is this: If I'm at the local grocery store on a busy day and I end up waiting forever in line, even if I'm in a hurry, I never ever take it out on the cashiers, not even the head cashier.. it's the people at the very top who are the decision makers. All state angencies are on very tight budgets that are determined by congress. When you double the amount of applications, it literally takes an act of congress to allow them to hire more employees. I'm not making excuses for em, but remember who is actually holding the power and making the decisions. It's not the phone clerk, or the data entry person, etc.. Everyone ought to write their reps and let them know DPS needs more manpower and more budget money.(better systems, equipement, etc.) Otherwise, you're just going to continue to be the upset angry person in line at the grocery store, and even if you're ugly to the cashier, it's not doing a bit of good at all. If I ever had a problem with HEB, Walmart, Target, etc. I would contact their home offices or district managers, etc. I would never try to upset or pressure the clerk/cashier. anyways, that's my 2 cents worth..

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