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The rule, so I read, in medicine is "First, do no harm". Don't turn a robbery into a kidnapping, murder.

My thinking is to
1.) call 911
2.) while talking to 911 take as good a defensive position as time and circumstances permit
3.) anything else starts happening to the victim, engage, draw attention, whatever it takes to get them to leave her alone and come at you
4.) take care of business as best you can
5.) don't let them leave the car wash with her in the car
6.) don't let them do any more than take the money and run, but you can always get more money

them's my thoughts, I'm sure there are other ways to go at this.