Don't forget they can be skewed the other way by non-time-sensitive calls; I don't care how long it takes them to drop by and take a report on something that's over by the time it's reported, when the RP just wants it investigated and documented for insurance or other purposes.TxFire wrote:I will agree that response times need to be nailed down as to what the start and stop time is. It is real easy to skew these numbers.
I've had those calls take hours to get handled, in place where three minutes is a fairly accurate estimate of time-critical call response time, IME. Probably even a bit long, since the most serious code-3 responses often result in at least one officer on scene within a minute of dispatch giving the location.