I'd definitely let their corporate office know about that. Sounds like they need to have a talk with their personnel, and you'll almost certainly get at least a free night out of it.smyrna wrote:During my stay at a very nice, upscale hotel, a domestic dispute erupted in the adjacent room in the wee hours of the morning, complete with glasses being thrown and broken, slapping and unbelievable profanity. I really don't like being involved in other peoples affairs, but felt I had to call the hotel security when it was obvious the female was being slapped around. Long story short...hotel security did nothing to resolve the issue and the dude next door evidently heard me make the call, because he began beating on the wall in an effort to intimidate me.
When I worked at a motel, we didn't get a choice; if a guest reported something that appeared to be illegal activity, we suggested that they call the police directly, and offered any appropriate assistance (non-emergency number, meeting officers at the entrance and leading them to the room, etc. - no confrontation from us if there is anything illegal going on); if they didn't want to make the call themselves, we called and had it dealt with. Either way the guest who complained would get at least a partial refund if the problem wasn't resolved immediately.