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Pistol storm 40 wrote: I am sorry to tell you that is incorrect! The processing time is not when DPS receives your application. It begins as soon as your status changes to processing!

While "someone" from DPS may have told you your assertion they are misinformed. The code does not read that the time starts after an application status changes to processing. It says very clearly that the time for DPS to review the application and do the background checks starts when the application is received and complete. This is black and white.

TITLE 37 PUBLIC SAFETY AND CORRECTIONS
PART 1 TEXAS DEPARTMENT OF PUBLIC SAFETY
CHAPTER 6 LICENSE TO CARRY HANDGUNS
SUBCHAPTER B ELIGIBILITY AND APPLICATION PROCEDURES
RULE §6.13 Application Review and Background Investigation
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(a) Applications must be complete and legible. If an application is not legible or complete, the department will notify the applicant of the deficiency. The applicant will have 90 days from the date of the deficiency notification letter to amend the application. Upon written request, the department may extend the period to amend the application for one additional 90 day period. After the period to amend has expired, the application process will be terminated. An individual whose application has been terminated under this subsection will be required to submit new application materials and fees to apply for a license in the future.

(b) Time to review application and complete background investigation. The statutory time periods for the department to conduct application reviews and background investigations shall be measured from the date an application was received and complete. An application is not considered to have been received until it is complete.

Shorts wrote: I think they probably try to limit time replying to 'where's my chl' or status type emails. Do you want them spending 3hrs a day answering those or working on processing?

Don't kid yourself. The people answering the phone or emails are not the people processing CHL's. Anyone that is past 60 days from the time DPS "receives" their application, and has not had an incomplete package issue, should definently be calling and emailing. If one has followed instructions and done everything as they are required by law to obtain their CHL then the state (DPS) needs to uphold their end by processing the application within the 60 days allotted. If not, they should be held accountable to giving a reasonable explanation as to why not.

Their web site says "You may contact DPS at 1-800-224-5744 for more information". Telling you that your application is still being processed is not "more information" its the same information. Be nice but make sure you're a squeaky wheel.