That tool is already inplace and has been for quite sometime.frankie_the_yankee wrote:
These issue make me think that DPS should set up a program of auditing CHL classes. Kind of like the way a place like Wal-Mart will hire people to go and shop their stores to report on whether their experience was good, whether the store and employees were following company procedures, etc.
I think if this were done, instructors would be a lot more careful about handing out their opinions - at least without making it clear that it WAS simply an opinion.
Instructors are told during their classes that part of the reason for notifying DPS in advance of holding classes, is exactly for that possibility.
otoh, I have also been told that it may be possible for DPS to audit a class at the instructor's request, to possibly improve the delivery of the information. I have no idea if this part happens, or how often DPS might show up unannounced.