TexasCHLforum.com

Still waiting since June 18 of 2008. I finally called in and talked to Judy Dunnam at DPS in Austin. She found my application and told me that she was waiting for some additional information. She claims she left a phone message in August of 2008. I told her I never received it and asked why I wasn't notified in writing like I'm supposed to be. Her response: "I have too many applications. I don't have time to mail out letters." Unfathomable! If you sent out a few letters people could resolve the issues and you wouldn't have so many applications lying around in limbo! I have two friends who applied in January of this year and who both received LETTERS indicating that there was a problem with their application, so I know for a fact that at least SOME letters are being sent. I found out what information she needed, scanned and emailed it immediately to her DPS email address. I even called and she confirmed that she received the information. She told me that I was email #30 in her inbox. That was two weeks ago. I called yesterday (I have her direct number) and asked about my application status. It was like we'd never talked. She started going through the whole thing again about leaving a message, blah, blah. I reminded her that I had sent the information two weeks ago. She finally seemed to recall this but said the she just hadn't gotten to it yet. Sheesh, no wonder there's delays at DPS if they can't open 30 emails in two weeks. I asked her how long I could expect it to take for her to "get to it" and she estimated it would be done by the end of the week. I told her I'd be calling back again in a week. The problem now is that I have no idea who to go to next if she doesn't get it done. I'm appalled that I've been waiting 9 months and have still never received a letter explaining why my application has not been processed.