TexasCHLforum.com

RPBrown wrote:I filed my renewal on Oct. 27. On Dec.3 I called and finally spoke to someone. She said it was in the system but had not been started on yet. She also said that she would contact the tech assigned to my application and expedite it. It took a total of 53 days for the website to change to mailed. I can only imagine how long it would have taken had I not called until I spoke with someone.

Sounds like the squeaky wheel gets the grease.

bonezz5 wrote:so i did all my stuff and mailed my paperwork in oct 26 the website still say waiting to receive. i have try calling many times and it always say we have a alot of calls atm call back later. and i have tried contacting them via email but its been weeks with no response beside that i email them and they would get back to me. is this normal or am i just lucky

Welcome to the forum. I don't think you need to worry as many others in your time frame are also waiting. The change in class time is the culprit. A lot of people who would have taken the class prior to Sep 1 waited until after to take advantage of the shorter class time. It also appears that people who weren't willing to commit an entire day of training under the old law have come out in droves under the new law.
If you mailed in your paperwork (you could have emailed it) on Oct 26 (a Saturday), it may not have arrived at DPS until the end of the month. Given that there has been 3 major holidays since that time, I wouldn't expect anything for a couple more weeks. Some have actually received their license in the mail before getting a system update.