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I understand the frustration when 911 does not get help there as soon as would be liked by those in the emergent situation, but there are many possible reasons for the "failure" and I think it is not due to 911 operators or offices not taking the report seriously. My thoughts are that more often than not the long respnse times are due to understaffing for the call volume at the time. You have to consider how many unneccessary 911 calls there are now days from persons who need there hands held for everything. Now weather that is a normal operating condition or a shortage due to an unanticipated spike in calls will vary by location and jurisdiction. If you feel this is an ongoing issue in a jursdiction in which you live or work, I would suggest that you call your elected officials and request that the ranks of the boys in blue be increased by use of your tax dollars to help to curb this issue. Also, this is one reason some of us CCW, because 911 may not get there in time when we need them.