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I think I would start by writing a letter and then asking specifically why the policy change. IF you can get a response to that, then you know exactly how to counter their position. I think your idea of sending a letter with all of the statistical information in it is worthwhile, I just wonder how much of it they will actually read. The average attention span of most adults I know is about as long as a concealed handgun pistol barrel, so they are not likely to read through the entire thing.

As others have mentioned, keep it short, sweet & to the point. If you can get them to tell you why the policy change, address those reasons specifically. One letter. If you don't get the answer you are looking for, your 2nd, and last, letter needs to be a "Dear John" explaining that you can't condone doing business with an institution who places unnecessary demands on it's customers that compromise said customers safety, and that you feel your needs would best be met by a more modern thinking organization.