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Alamo is a very upscale suburb of Oakland/San Francisco in Northern California, in Contra Costa County.
It's about as Anti-Gun as it gets in that area.

I used to live about 30 miles south of there, in Fremont, in Alameda County.
Calling 911 in california from a cellphone is no good. I speak from experience. a 911 call from a cellphone, like the story said, is handled from a outsourced call center in Vallejo, about 100 miles away. A severely understaffed call center. In the dead of night, I've been on hold for 911 for over 10 minutes. As soon as you get through to the call center, you are then routed to whatever law enforcement districty you're in. The wait then starts all over again.

To their credit, once law enforcement GETS the call, they are extremely quick to come out, if they actually decide it's worth their time, especially in that area. Every law enforcement officer i've met in the entire Bay Area has been a wonderful, professional person that i'd trust implicitly.
The problem is that there aren't enough of them, and they are dispatched very poorly.

I moved away from there for many reasons, and the above reasons were big ones.