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Definitely call Sig. Too many problems to address locally.

Light primer strike can be due to a number or things.

The expended case still in the chamber was a failure to extract and the slide probably did lock back. Your wife just didn't see the case still in the chamber. Have her ALWAYS look into the chamber when making the weapon safe to put away.

I was surprised to see Sig put an external extractor on the 938. Not that they can't/don't work correctly...but a little bit of 'crud' in the wrong spot can cause problems with them.

Sig should be able to get things sorted out for you.