Allofus123 wrote:Don't kid yourself. The people answering the phone or emails are not the people processing CHL's. Anyone that is past 60 days from the time DPS "receives" their application, and has not had an incomplete package issue, should definently be calling and emailing. If one has followed instructions and done everything as they are required by law to obtain their CHL then the state (DPS) needs to uphold their end by processing the application within the 60 days allotted. If not, they should be held accountable to giving a reasonable explanation as to why not.Shorts wrote: I think they probably try to limit time replying to 'where's my chl' or status type emails. Do you want them spending 3hrs a day answering those or working on processing?
Their web site says "You may contact DPS at 1-800-224-5744 for more information". Telling you that your application is still being processed is not "more information" its the same information. Be nice but make sure you're a squeaky wheel.
I wouldn't say I'm kidding myself. I would say I'm making a reasonable guess as to why there is no immediate response to that question as I've received immediate replies before on other topics. You make a good point that the people answering phones are not the ones processing. Fact is, there isn't an immediate response, CHLs are backlogged, Austin is slammed.
We don't like waiting this long. They don't like answering the same thousand questions a day.