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Dear pbwalker:

Thank you for your e-mail inquiry in which you asked for an explanation as to why on our San Antonio location notifies individuals that carrying a concealed handgun is forbidden.

USAA believes we can promote a safer workplace if weapons are not stored on USAA property. Moreover, USAA believes that our current policy provides a safe, secure, and professional work environment for employees, visitors, vendors, and non-USAA workers. We have examined this policy thoroughly, and we consider it to be appropriate.

Thank you again for your inquiry, and thank you for your USAA membership.

Bo Gilbert
Assistant Vice President Midwest Region Government Relations
Government & Industry Relations

Bo,

Thank you for your reply. I am a bit disappointed in USAA's response. You may believe that you are providing a "safer" environment, and I am sure the staff of Virginia Tech thought the same exact thing, but that is really a false sense of security. Do you honestly think criminals or those who wish to do harm follow those signs? I'm sure you don't. So all you are doing is preventing law abiding citizens from exercising their rights and their ability to defend themselves. Remember, guns do not just go off or jump out of a holster and start shooting. It is the person who commits the crime, and they are not going to be detered by a metal sign.

And for a business to only agree with specific / certain inalienable rights, well...as someone who has served for ALL of those rights, I am offended.

I am not expecting USAA to change its policy, so all I can do is move my banking and insurance to another provider that respects my rights. The rights I served to protect. After being with USAA for 10 years, I am really disappointed. I will also be sure to let your position be known to as wide an audience as I can. Military web forums, Texas CHL forums, and fellow supporters of the second ammendment.

pbwalker

Bennies wrote:USAA responded back quickly as usual.There customer service is truly great. I hope i will not be forced to drop their service:

We appreciate the feedback you sent regarding our new handgun policy. It is our goal to provide quality products and superior service to all our members. We apologize for not meeting your needs this time and hope that you will continue to do business with us.



We continually look for ways to improve our products and services for our members, and your comments will help us do so.........

bronco78 wrote: What address did you use to send that letter?

“You previously contacted us regarding our policy on concealed weapons. We regret that it's taken so long for a response, but our management team has provided the following:

The current Financial Center policy is an extension of USAA s San Antonio campus policy which does not allow concealed handguns in our Federal Savings Bank Lobby.

Based on member feedback, our Physical Security Department is now re-examining the policy.

It is our goal to provide quality products and superior service to all our members. We continually look for ways to improve our products and services for our members, and your comments will help us do so.

Brad Wells
AVP Member Experience
We value your business and the opportunity to serve all your financial needs.

Thank you,
Frank Montalvo
USAA “