I was very vocal about DPS processing delays and drafted a form letter for people to send to DPS to appeal the delay. That was before the new DPS Col. was appointed and new supervisory staff was transferred to or hired in the CHL Division. I've spent many hours in meetings and on conference calls with people in the CHL Division and your allegations are utterly unfounded. The attitude you describe could not be further from the truth. DPS is now processing new applications in far less than the 60 days allowed in the Code. They have been very responsive to problems and have taken steps to correct any shortcomings in their system. The overall process has been modernized and streamlined and they continue to make improvements. The current supervisor staff and ranking Troopers are dedicated and are doing a great job.Xdsub.40 wrote:Why should DPS care? They have your money, which all they are concerned with in the first place.
The DPS employees could care less about what you or what think, its no skin off there nose, they are secure in their jobs so it does not matter to them if you are content with the situation.
To tell you the truth I think they get some what amused by your frustration with them, knowing there is nothing you can do about it but wait for them to decide to do something at there leisure.
With over 460,000 CHL's, there will be individual glitches, but they represent a very small percentage of the applications they handle. That's an increase of approximately 150,000 CHL's (47%) in only two years, yet DPS is processing them with the same staff. If yours happens to be one of the few with a problem it's certainly irritating, but that doesn't justify indicting the entire system.
Also, DPS doesn't get one dime of the CHL fees; all of it goes into the general fund.
Chas.