Doesn't seem even remotely similar. Besides most hotels only charge a fee if you cancel within 24 hours of your arrival or no show.apostate wrote:Without commenting on this specific situation, I note many hotels may charge cancellation fees.
Charging a restocking fee is one thing, or a fee for a custom built item that they would have difficulty selling to someone else. Neither seems to be the case here. A 20% fee for not going through with an order after they can't be bothered to answer emails seems like a really terrible business practice.