TexasCHLforum.com

the dept. is now on its 3rd director in about 9 or so months, now were are on the replacement of the replacement.

I've been told repeatedly that the phone people do not process anything, it is done by a staff of people who do not answer the phone. they keep hiring new data entry personnel but they're temps who must be trained. (see renewal debacle) They supposedly have a separate staff to answer our pestering calls of why a 45 day process is taking 100 days. I've learned though not to believe anything I'm told on the phone.

forget about the new DPS director, who runs the CHL bureau of the regulatory licensing service?